Nosheen Peter
Rawalpindi, Punjab,PB
Summary
A creative and critical thinker, I have developed the ability to adapt to fluctuations in my professional life. My love for science has instilled in me the importance of adaptability, leading to flexibility in my ideas and opinions. Although I began my career in teaching, I am eager to explore opportunities in customer support, human resources, public relations, administrative services, recruitment, and other areas. I am open to new challenges and ventures, confident that my diverse skills will contribute to success in various fields.
Overview
11
11
years of professional experience
Work History
Front Office International Specialist
Emerging Travel Group
06.2024 - Current
- Managing and coordinating international customer service activities, ensuring seamless communication between clients and the organization.
- Handling inquiries, resolved issues, and provided high-quality support to international clients.
- Collaborating closely with various departments to ensure client satisfaction and enhance the company's global reputation.
Sr. Customer Solution Specialist
WellnessLiving
09.2022 - 04.2024
- Handling escalated customers and being a channel between them and higher management to assist them accordingly when needed.
- Providing training calls to customers who require additional support/assistance about the product and scheduling regular follow-up until the matter is resolved.
- Coordinating across departments to expedite the resolution process.
Learning additional skills to answer customer queries and provide resolution.
- Building and maintaining strong, long-term relationships with customers.
Regularly communicating with customers to check on their satisfaction and gather feedback.
- Serving as the main point of contact for customer inquiries and concerns.
Effectively communicating product features and benefits to customers.
- Providing guidance and assistance to customers on how to use the product/service effectively.
- Working with Zoho CRM.
Compliance Executive
DRS DATA TECH
01.2022 - 10.2022
- It was a part time role in which I assisted the management in provided training and educational programs to employees to promote awareness of compliance requirements.
- Regularly reviewed and assessed compliance controls and procedures.
- Ensured the company's operations comply with local, national, and international regulations.
Secondary Biology Teacher
Islamabad Convent School H8-4.
09.2019 - 10.2022
- Prepared and delivered engaging lessons that aligned with the curriculum and educational standards.
- Explained complex biological concepts in an accessible manner, adapting teaching methods to suit different learning styles.
- Maintained a deep understanding of biology, including the latest research and developments in the field.
- Stayed up-to-date with advancements in teaching methods and technology relevant to biology education.
- Supervised and facilitated laboratory experiments and hands-on activities to reinforce theoretical concepts.
- Ensured students followed safety protocols during lab work.
- Planned and participated in various extracurricular activities on campus, including speech and debate competitions, annual Christmas and Easter programs, and other literary events.
Secondary and Higher Secondary Biology Teacher
St. Mary's Cambridge Higher Secondary School
03.2017 - 09.2018
- Developed and delivered comprehensive biology curricula for secondary and higher secondary students, ensuring alignment with educational standards and objectives.
- Prepared the students to appear in the centralized board examinations.
- Utilized technology and multimedia resources to supplement traditional teaching methods and enhance the learning experience.
- Communicated regularly with parents and guardians regarding student progress and any concerns, fostering a supportive educational community.
Internship Microbiology Medical Technician
Islamabad Diagnostic Center
07.2015 - 09.2015
- Received patient samples, including blood, urine, tissue, and body fluids, and prepared them for testing.
- Performed a wide range of laboratory tests to identify and analyze microorganisms, including bacteria, viruses, fungi, and parasites.
- Identified and classified microorganisms based on their characteristics, including shape, size, and growth patterns.
- Performed antibiotic susceptibility testing to determine the most effective treatment options.
- Recorded and maintained accurate laboratory data, including test results, patient information, and quality control measures.
Volunteer Secondary Biology Teacher
St. Francis School
01.2013 - 03.2013
- Planned and delivered educational lessons or workshops to learners, often focusing on specific subjects or skills.
- Maintained a positive and inclusive classroom environment.
- Identified and addressed the specific needs of learners, especially those who may have required additional help or accommodations.
Education
Master of Science - Microbiology
Quaid E Azam University
Islamabad, Pakistan 05.2001 -
Bachelor of Science - Zoology, Botany, Applied Psychology
Government Viqar Un Nisa College
Rawalpindi, Punjab, Pakistan 05.2001 -
Higher Secondary School - Biology, Chemistry, Physics
Punjab Group of Colleges
Rawalpindi, Punjab, Pakistan 05.2001 -
Secondary School - Biology, Chemistry, Physics, Mathematics
St. Anne's Presentation Convent School
Rawalpindi, Punjab, Pakistan 05.2001 -
Skills
Timeline
Front Office International Specialist
Emerging Travel Group
06.2024 - Current
Sr. Customer Solution Specialist
WellnessLiving
09.2022 - 04.2024
Compliance Executive
DRS DATA TECH
01.2022 - 10.2022
Secondary Biology Teacher
Islamabad Convent School H8-4.
09.2019 - 10.2022
Secondary and Higher Secondary Biology Teacher
St. Mary's Cambridge Higher Secondary School
03.2017 - 09.2018
Internship Microbiology Medical Technician
Islamabad Diagnostic Center
07.2015 - 09.2015
Volunteer Secondary Biology Teacher
St. Francis School
01.2013 - 03.2013
Master of Science - Microbiology
Quaid E Azam University
05.2001 -
Bachelor of Science - Zoology, Botany, Applied Psychology
Government Viqar Un Nisa College
05.2001 -
Higher Secondary School - Biology, Chemistry, Physics
Punjab Group of Colleges
05.2001 -
Secondary School - Biology, Chemistry, Physics, Mathematics
St. Anne's Presentation Convent School
05.2001 -
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