Noor Wahid

Communication Skills:

• Proficient in both English and Urdu, enabling clear and effective communication with diverse customer base.
• Skilled in active listening, ensuring customers feel heard and understood.
• Capable of conveying complex information in simple and concise manner.

Customer Relationship Management:

• Able to build and maintain long-term client relationships through personalized service and consistent follow-up.
• Expertise in handling inquiries, resolving complaints, and providing product recommendations to enhance customer satisfaction.

Problem-Solving and Adaptability:

• Adept at quickly identifying and addressing customer issues, ensuring swift and effective resolution.
• Capable of adapting to new tools, processes, and technologies to improve service delivery.
• Strong analytical skills to evaluate customer feedback and implement improvements in service quality

Time Management and Multitasking:

• Proven ability to manage multiple tasks simultaneously while maintaining high standards of service.
• Efficient in prioritizing work to meet deadlines and exceed customer expectations.
• Experience in balancing the demands of running a business with providing top-notch customer support

Sales and Product Knowledge:

• Skilled in advising customers on the best products and services based on their needs.
• Ability to conduct market research to stay updated on industry trends and customer preferences.
  Digital Literacy:
• Adept in using Microsoft Office, learning CRM software.
• Continuous learning and adaptability to new software and digital environments.

Collaboration:

• Successfully led and coordinated a team of designers and artisans to create cohesive and innovative fashion collections.
• Regularly conducted design discussions and workshops, fostering a collaborative environment that resulted in 20-30% increase in client satisfaction and successful project outcomes.
• Addressed and managed differing opinions and ideas, ensuring that all team members felt valued and respected.

Planning Skills:

• Developed and implemented comprehensive project plans for seasonal fashion collections, ensuring timely execution and alignment with market trends.
• Created detailed schedules and timelines for each Eid collections, from concept development to final.
• Identified potential risks and developed contingency plans to address unforeseen challenges and maintain project continuity.
• Monitored project progress and made adjustments as needed to mitigate risks and ensure successful outcomes.elivery, resulting in an 80% on-time delivery rate.