Book reading
Noor Ul Ain
Lead Cabin Crew
Karāchi
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Lead Cabin Crew
Fly Jinnah
6 2023 - Current
- Ensure that pre-flight checks, safety demonstrations, and other safety information is completed or provided by the cabin crew team
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Ensure the timely delivery of meal and drinks services
- Ensure pre-landing checks are completed to a high standard.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Flight Attendant
Airblue
10.2020 - 05.2023
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
Manager Corporate & Academic Expansion
PakSchools
10.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager - Trainings and Business Development
Calibrate Training & Consultancy
12.2018 - 10.2019
- Create and execute a strategic academic plan that expands our customer base and extends the company's global reach
- Meet with potential clients and candidates and grow long-lasting relationships that address their needs
- Recruit sales representatives, set objectives, train and coach them, and monitor their performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma - Humanities/Humanistic Studies
Allama Iqbal Govt. Girls Degree College
Karachi, Sindh, Pakistan 01.2011 - 04.2013
Associate of Science - Biology, General
Govt. Girls Secondary School Barafkhana
Karachi, Sindh, Pakistan 04.2009 - 04.2011
Skills
Safety awareness
Passenger Assistance
Grooming and Personal Hygiene
Emergency Procedures
Complaint Handling
Relationship Management
Reliability and punctuality
Websites
Certification
Crew Resource Management Diploma - Information Technology
Lead Cabin Crew
Karāchi, Sindh, Pakistan, A self-motivated, focused and dedicated professional with over several years experience working in hospitality. Demonstrates excellent Customer Service skills with the ability to motivate others through clear direction and team support ensuring the success of the organisation. Proven skills within sales / commercial environments, managing budgets to maximise results whilst maintaining high standards. A reliable and adaptable individual that works well in both a team environment or individually on his own initiative where necessary but also thrives under pressure when presented with a challenge. Able to think quickly and make decisions using data insight from extensive financial and operational knowledge.
Interests
Traveling
Swimming
Timeline
Flight Attendant
Airblue
10.2020 - 05.2023
Manager Corporate & Academic Expansion
PakSchools
10.2019 - 03.2020
Manager - Trainings and Business Development
Calibrate Training & Consultancy
12.2018 - 10.2019
High School Diploma - Humanities/Humanistic Studies
Allama Iqbal Govt. Girls Degree College
01.2011 - 04.2013
Associate of Science - Biology, General
Govt. Girls Secondary School Barafkhana
04.2009 - 04.2011
Lead Cabin Crew
Fly Jinnah
6 2023 - Current
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