Noor Ali Khan
English Teaching And Communication Expert
Phoenix Arizona ,
Summary
Engaging, motivated and resourceful TEFL certified English speaker with excellent organizational skills. Hardworking professional with proven success in building and maintaining relationships with people from different cultures and backgrounds. Excellent at communication with customers and clients.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Customer Service Representative and English Tutor
Cambly
06.2020 - 08.2024
- Customer Service Representative
- Developed strong product knowledge to provide informed recommendations based on individual customer needs. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- English Teacher
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Customer Care and Worker
MARWA IRON AND STEEL
01.2019 - 12.2020
- Helped and guided customers, answered inquiries via call and email.
- Established a reputation for excellent customer care by swiftly resolving problems with products or services.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
Education
TEFL - English Communication
High Field Qualifications
United Kingdom 01.2023 - 12.2024
Skills
English Communication
Call center experience
Complaint Handling
Customer Relationship Management (CRM)
Live chat support
Follow-up skills
Conflict Resolution
Reading Comprehension
Call center representative
Teaching Spoken English
Verbal Communication
Cross-cultural communication
Languages
English
Native language
Urdu
Proficient
C2
Certification
TEFL
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionPersonal development programsQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Interests
GYM
Investing
Crypto
Traveling
Communication
Meeting new people
Timeline
TEFL - English Communication
High Field Qualifications
01.2023 - 12.2024
TEFL
01-2023
Customer Service Representative and English Tutor
Cambly
06.2020 - 08.2024
Customer Care and Worker
MARWA IRON AND STEEL
01.2019 - 12.2020