Noman Ahmed Hashmi

As the Chief of Staff and Corporate Communication Manager at Master Changan Motors Limited, I played a pivotal role in driving executive functions and shaping the company's communication strategies. My responsibilities included providing strategic support to the CEO and executive team, managing schedules, and overseeing key initiatives. I crafted and executed comprehensive communication strategies, enhancing the company's reputation and fostering positive internal culture. Notably, I served as the primary point of contact for communication with Chinese joint venture partners, ensuring effective collaboration and alignment with strategic objectives. My role also encompassed crisis communication, where I successfully managed and mitigated reputational risks. In addition to a Bachelor's degree in Communications, I possess a keen understanding of Chinese business culture and proficiency in Mandarin, contributing to effective international communication.

Key Achievements:

• Developed and executed communication strategies that positively impacted the company's reputation.
• Successfully managed communication with Chinese joint venture partners, fostering strong collaboration.
• Led crisis communication efforts, effectively navigating and mitigating reputational risks.
• Provided crucial support to the executive team, contributing to the implementation of key initiatives.

By showcasing my skills in strategic communication, executive support, and international collaboration, I significantly contributed to Master Changan Motors Limited's success in the automotive industry.

• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Maintained confidential, administrative support to executive team and members of board of directors.
• Monitored incoming correspondence, emails, snail mail and other publications for management members.

• Managing all the industrial & commercial consumers interims of their complaints, financial issues i.e. Billing, new connections and other various complaints.
• Reporting and analysis for all the facilitation centers combines and submit monthly to the HOD
• Financial & Budgetary planning for the facilitation center
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
• Collaborated with accounting department to review, update and improve financial processes to achieve revenue goals.
• Liaised with IT department to report technical issues and formulate trouble-shooting procedures.

• Coordinated timely responses to online customer communication and researched complex issues.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Communicated with customers to identify needs and expectations.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.