Results-driven [Job Title] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Branch Operations Officer
Askari Bank Ltd Pakistan Operations
Lahore
04.2021 - Current
Reviewed new accounts for required documentation.
Developed and implemented strategies to deliver quality customer service.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Conducted branch management and oversight of market area.
Balanced daily cash and ATM, immediately documenting inaccuracies.
Monitored performance and completed appraisals for direct reports.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Service Officer
Faysal Bank Ltd
Lahore
02.2019 - 04.2021
Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
Organized schedules to adequately cover routine business demands as well as special periods of high demand such as [Type].
Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
Managed branch vault and cash supply to keep appropriate level of currency on hand.
Education
High School Diploma -
GHSS Sargodha
Sargodha
06.2012 - 05.2014
Associate of Arts - Accounting
GCC Bhlwal
Sargodha
03.2016 - 07.2016
B.com IT - Accounting And Finance
Univercity Of Sargodha
Sargodha
05.2014 - 02.2017
Skills
Financial services
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Timeline
Branch Operations Officer
Askari Bank Ltd Pakistan Operations
04.2021 - Current
Branch Service Officer
Faysal Bank Ltd
02.2019 - 04.2021
Associate of Arts - Accounting
GCC Bhlwal
03.2016 - 07.2016
B.com IT - Accounting And Finance
Univercity Of Sargodha
05.2014 - 02.2017
High School Diploma -
GHSS Sargodha
06.2012 - 05.2014
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