Managed internal operational standards and productivity targets.
Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Analyzed department metrics and performance and reported findings to management.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Negotiated with distributors to find quality products and best prices.
Compiled training materials for new employees and tracked skill development.
Improved office operations by automating client correspondence, record tracking and data communications.
Monitored front areas so that questions could be promptly addressed.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Operation Executive
Pacific International Shipping Lines
Lahore, Punjab
07.2007 - 06.2012
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Assistant Ooerations
Mega Group Of Companies (Inshipping)
Lahore, Punjab
10.2005 - 08.2007
Assisted with facility scheduling and customer service.
Assisted operations manager with planning of routine operations and special projects.
Solved problems timely and effectively, ensuring customer satisfaction.
Managed and maintained file system covering expenses, reports, and support documentation.
Collaborated with other departments to foster smooth operation of daily processes.