Nisar Ahmad
Relationship Manager
Islamabad,Pakistan
Summary
Customer-oriented Relationship Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in Corporate Sector and team development.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Corporate Relationship Manager
JS Bank Limited
Islamabad, Pakistan
08.2022 - Current
- Developed marketing plans to support department strategies.
- Conducted market research to understand customer base and enhance products.
- Organised marketing plans and programmes to best support business growth and development.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Customer Service Officer
Khushali Microfinance Bank Limited
Islamabad, Pakistan
12.2021 - 08.2022
- Handled high volume calls to address customer inquiries and concerns.
- Resolved complaints with proactive problem-solving and analysis.
- Handled in-person, email and mailed correspondence.
- Handled live chat queries within strict timeframe targets.
- Gathered customer feedback to identify successes and highlight improvement opportunities.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Officer
HBL
Islamabad, Pakistan
11.2019 - 10.2021
- Maintained excellent client satisfaction by providing in-depth support.
- Responded to customer queries and provided excellent customer service.
- Updated account information after customer calls for well-maintained data accuracy.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Provided professional and helpful support to new and existing clients.
- Handled in-person, email and mailed correspondence.
- Responded to customer requests with friendly, knowledgeable service and support.
Education
Masters - Accounting And Finance
Virtual University
Islamabad04.2024
B.Com - Commerce
IMPCC
Islamabad09.2019
Skills
Accounting
Communication skills
Team building
Public Relations
Problem-solving
Sales and marketing strategy
Customer demographics understanding
Client communication
Sales strategy familiarity
Timeline
Corporate Relationship Manager
JS Bank Limited
08.2022 - Current
Customer Service Officer
Khushali Microfinance Bank Limited
12.2021 - 08.2022
Customer Service Officer
HBL
11.2019 - 10.2021
Masters - Accounting And Finance
Virtual University
B.Com - Commerce
IMPCC