Hi, I’m
Nisar Ahmad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic and optimistic customer support/admin/Trainer/HR provider with over 10 years of professional experience assisting customers in various capacities for employers in Australia and USA.
Overview
11
years of professional experience
6
years of post-secondary education
3
Languages
Work History
MEDvidi, Mental HealthSan Francisco
Customer Support Team Lead Remote
03.2017 - 02.2022
Job overview
- Manage all aspects of customer support team of 10+ CSRs working remote -Inbound/outbound calls, sms, email and live chat support on clinic websites -On going traing and coaching -Performace Management -Reporting
Red Energy, Gas and Electricity Provider Melbourne
Customer Support Executive/Team Specialist
10.2010 - 01.2017
Job overview
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
University of South Australia
MSc from Human Resources
07.2007 - 01.2009
University of Management & Technology (UMT)
BBA from Business Administration
Business Administration
01.2002 - 04.2006
University Overview
- Dean's List Fifth Semester 2005. Scored above 85% in all subjects
Skills
Skills Oral Communication Skills Problem Solving Skills Record Keeping Systems Improvement Talent Aquisition
Customer support
Effective team leader
Remote Support Management
Customer Engagement via Email, Live Chat and SMS
Accomplishments
- Collaborated with software development team in the development of customized CRM
- Supervised team of 10+ CSRs working remotely
- .Written training modules, email, sms and live chat templates
Timeline
Customer Support Team Lead Remote
MEDvidi, Mental Health
03.2017 - 02.2022
Customer Support Executive/Team Specialist
Red Energy, Gas and Electricity Provider
10.2010 - 01.2017
University of South Australia
MSc from Human Resources
07.2007 - 01.2009
University of Management & Technology (UMT)
BBA from Business Administration
Business Administration
01.2002 - 04.2006