Hi, I’m
Nisar Ahmad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic and optimistic customer support/admin/Trainer/HR provider with over 10 years of professional experience assisting customers in various capacities for employers in Australia and USA.
Overview
11
years of professional experience
6
years of post-secondary education
3
Languages
Work History
MEDvidi, Mental HealthSan Francisco
Customer Support Team Lead Remote
03.2017 - 02.2022
Job overview
- Manage all aspects of customer support team of 10+ CSRs working remote -Inbound/outbound calls, sms, email and live chat support on clinic websites -On going traing and coaching -Performace Management -Reporting
Red Energy, Gas and Electricity Provider Melbourne
Customer Support Executive/Team Specialist
10.2010 - 01.2017
Job overview
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
University of South Australia
MSc from Human Resources
07.2007 - 01.2009
University of Management & Technology (UMT)
BBA from Business Administration
Business Administration
01.2002 - 04.2006
University Overview
- Dean's List Fifth Semester 2005. Scored above 85% in all subjects
Skills
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Accomplishments
- Collaborated with software development team in the development of customized CRM
- Supervised team of 10+ CSRs working remotely
- .Written training modules, email, sms and live chat templates
Timeline
Customer Support Team Lead Remote
MEDvidi, Mental Health
03.2017 - 02.2022
Customer Support Executive/Team Specialist
Red Energy, Gas and Electricity Provider
10.2010 - 01.2017
University of South Australia
MSc from Human Resources
07.2007 - 01.2009
University of Management & Technology (UMT)
BBA from Business Administration
Business Administration
01.2002 - 04.2006
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