Travelling
NIMRA MEHBOOB
Customer Support Executive
Lahore,Punjab
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
customer support executive
Ibex Pakistan
09.2023 - Current
- Assist customers by answering their questions and resolving their concerns
finance head
Toyota zarghoon motors
07.2022 - 01.2023
- Financial Planning and Analysis, Budgeting and Forecasting, Financial Reporting, Cost Management
internee
Silk Bank limited
01.2021 - 02.2021
- Managing deposit slips, Customer dealings, Invoices CDR recievings, Forwarding of cashflow to finance
HR assistant and organization coordinator
Stone World
04.2020 - 12.2020
- I worked and handled two positions at a time
helper teacher
leaders odyssey school Quetta
Quetta
03.2016 - 09.2016
- I have worked as a helper teacher which enhanced my communication and understanding skills
Education
Matriculation - Science
St.Joseph Convent Girls High School Quetta
Quetta 03.2004 - 12.2014
Intermediate - Pre Medical
Govt.Girls Degree College Quetta
Quetta 03.2014 - 04.2016
Bachelor Of Business Administration - Human Resources Management
University of Balochistan
Quetta 11.2017 - 07.2022
Bachelor Of Arts - Sociology, History
University of Balochistan
Quetta 03.2019 - 05.2020
Skills
Strong analytical and communication skillsmultitaskinginterpersonal skillscapability to sustain pressureteam playerMicrosoft WordMicrosoft PowerPointMicrosoft Exceltime management
Customer Inquiry Management (CIM)
Call Documentation
Customer Relationship Management (CRM)
Data Management
Accomplishments
Graduate of IBA Karachi entrepreneurship program of 2021
Activities
- Currently part of youth impact project named camp Himalayas and working on youth empowerment based activities
- Graduate of IBA entrepreneurship training program of 2021
- Reviewing and preparing financial reports
- Utilization of funds
- Team Leadership
- Financial Strategy
- Payroll
- Monitoring financial transaction and transfers
Personal Information
Date of Birth: 03/04/98
Interests
Photoshop
Graphic designing
Fashion designing
Timeline
customer support executive
Ibex Pakistan
09.2023 - Current
finance head
Toyota zarghoon motors
07.2022 - 01.2023
internee
Silk Bank limited
01.2021 - 02.2021
HR assistant and organization coordinator
Stone World
04.2020 - 12.2020
Bachelor Of Arts - Sociology, History
University of Balochistan
03.2019 - 05.2020
Bachelor Of Business Administration - Human Resources Management
University of Balochistan
11.2017 - 07.2022
helper teacher
leaders odyssey school Quetta
03.2016 - 09.2016
Intermediate - Pre Medical
Govt.Girls Degree College Quetta
03.2014 - 04.2016
Matriculation - Science
St.Joseph Convent Girls High School Quetta
03.2004 - 12.2014