Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nimra Ghouri

Lahore

Summary

Dedicated dispatcher with experience in logistics management and client interaction. Known for adaptability and teamwork, delivering exceptional service while optimizing route efficiency and resolving issues promptly. Detail-oriented professional with strong customer service skills. Proven ability to enhance client satisfaction through effective problem-solving and communication.

Overview

7
7
years of professional experience

Work History

Dispatcher

Black Urban
Lahore
03.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Patient Service Representative

VCPK
Lahore
06.2022 - 02.2023
  • Assisted patients with appointment scheduling and confirmations.

Customer Support Executive

DG Cars
Lahore
02.2021 - 04.2022
  • Assisted customers with product inquiries and service issues.

Lead Generator, Real Estate

Elite Techlogix
Lahore
03.2020 - 02.2021
  • Conducted research to identify potential leads in the real estate market.
  • Utilized CRM tools to track and manage client interactions effectively.

Subject Teacher

St. Tareesa School
Lahore
09.2018 - 02.2019
  • Developed engaging lesson plans aligned with curriculum standards.

Education

BBA - BSIT (Bachelor's in Computer Science)

Institute of Commercial Management And Sceince
Lahore
08-2020

Associate of Science - Intermediate in Computer Sciences

Punjab Group of Colleges
Lahore
06-2014

High School Diploma -

Saint Mary's High School
Lahore
03-2012

Skills

  • Dispatch coordination
  • Route optimization
  • Data analysis
  • Logistics management
  • Customer service
  • Conflict resolution
  • Scheduling software
  • Problem-solving
  • Verbal and written communication

Languages

English
Professional
Urdu
Native/ Bilingual

Timeline

Dispatcher

Black Urban
03.2023 - Current

Patient Service Representative

VCPK
06.2022 - 02.2023

Customer Support Executive

DG Cars
02.2021 - 04.2022

Lead Generator, Real Estate

Elite Techlogix
03.2020 - 02.2021

Subject Teacher

St. Tareesa School
09.2018 - 02.2019

BBA - BSIT (Bachelor's in Computer Science)

Institute of Commercial Management And Sceince

Associate of Science - Intermediate in Computer Sciences

Punjab Group of Colleges

High School Diploma -

Saint Mary's High School
Nimra Ghouri