Nimra Ghouri
Lahore
Summary
Dedicated dispatcher with experience in logistics management and client interaction. Known for adaptability and teamwork, delivering exceptional service while optimizing route efficiency and resolving issues promptly. Detail-oriented professional with strong customer service skills. Proven ability to enhance client satisfaction through effective problem-solving and communication.
Overview
7
7
years of professional experience
Work History
Dispatcher
Black Urban
Lahore
03.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Patient Service Representative
VCPK
Lahore
06.2022 - 02.2023
- Assisted patients with appointment scheduling and confirmations.
Customer Support Executive
DG Cars
Lahore
02.2021 - 04.2022
- Assisted customers with product inquiries and service issues.
Lead Generator, Real Estate
Elite Techlogix
Lahore
03.2020 - 02.2021
- Conducted research to identify potential leads in the real estate market.
- Utilized CRM tools to track and manage client interactions effectively.
Subject Teacher
St. Tareesa School
Lahore
09.2018 - 02.2019
- Developed engaging lesson plans aligned with curriculum standards.
Education
BBA - BSIT (Bachelor's in Computer Science)
Institute of Commercial Management And Sceince
Lahore08-2020
Associate of Science - Intermediate in Computer Sciences
Punjab Group of Colleges
Lahore06-2014
High School Diploma -
Saint Mary's High School
Lahore03-2012
Skills
- Dispatch coordination
- Route optimization
- Data analysis
- Logistics management
- Customer service
- Conflict resolution
- Scheduling software
- Problem-solving
- Verbal and written communication
Languages
English
Professional
Urdu
Native/ Bilingual
Timeline
Dispatcher
Black Urban
03.2023 - Current
Patient Service Representative
VCPK
06.2022 - 02.2023
Customer Support Executive
DG Cars
02.2021 - 04.2022
Lead Generator, Real Estate
Elite Techlogix
03.2020 - 02.2021
Subject Teacher
St. Tareesa School
09.2018 - 02.2019
BBA - BSIT (Bachelor's in Computer Science)
Institute of Commercial Management And Sceince
Associate of Science - Intermediate in Computer Sciences
Punjab Group of Colleges
High School Diploma -
Saint Mary's High School
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