Nida Khan
Lahore
Summary
Seeking a challenging position at your esteemed organization where I can leverage my 14 years of experience in the Aviation Industry to contribute to the pursuit of noble and humanitarian goals. As an aspiring team player, I am a dedicated and hardworking professional eager to meet industry challenges and actively contribute to the organization's growth. I aim to find opportunities for career development and personal growth while maintaining a high level of self-motivation.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Product Manager
Gerry’s Group GSA For Air France/KLM Cargo
2023.12 - Current
- Managed Cargo employees, ensuring adherence to both corporate and local regulations, policies and procedures
- Maintained a positive and disciplined workforce through effective leadership and consistent enforcement of compliance standards
- Effectively maintained and optimized countrywide tonnages and revenues, demonstrating adept management of cargo logistics and contributing to overall business growth
- Led countrywide sales activities for Air France KLM, identifying and developing new customer segments
- Successfully negotiated and established new interline partnership agreements, expanding collaboration with online carriers
- Proactively sought additional opportunities to enhance the airline's market presence on the 1st leg as an offline carrier
- Implemented robust market intelligence strategies, continuously monitoring and analyzing competitors' activities in the market
- Utilized gathered insights to make informed decisions, enhance competitive positioning, and identify potential areas for improvement in sales and operations for Air France KLM
- Delivered comprehensive weekly feedback to the head office, presenting countrywide reports on sales performance, current market conditions, and identified opportunities
- Actively participated in weekly meetings to provide insightful forecasts, contributing to strategic decision-making for Air France KLM.
North Manager Cargo Sales
2022.03 - 2023.11
- Led a team of 10 sales executives in achieving growth in cargo sales revenue over a 2-year period, through effective market analysis, strategy development and execution
- Implemented sales strategies aligned with World ACD Report insights to optimize performance and drive results
- Developed and implemented a result-oriented sales training program for new hires
- Established and maintained strong relationships with key clients, resulting in increase in repeat business and increase in referral business
- Conducted regular performance reviews, provided feedback and coaching to team members, resulting in employee retention rate and a high-performing team culture
- Plan sales visits and meet all trade partners and promote business
- Deals in all kind of customer and cargo agents queries and complaints
- Responsible to ensure all existing and potential customers are aware of all the products of Air France KLM & China Southern Airline.
Assistant Sales Manager Cargo
Air France KLM
2021.02 - 2022.03
- Managed and oversaw day to day operational activities for AFKL’s Cargo division
- Provided crucial assistance to the Business Development Manager in identifying growth opportunities and implementing strategic plans
- Conducted effective sales activities to secure new business for AFKL’s Cargo services
- Took responsibility for creating cargo bookings, ensuring efficient handling of logistics, and escalated operational matters to the Head Office for timely resolution
- Maintained strong relationships with Trade Partners, fostering collaborative and mutually beneficial connections.
Sales Support Team
Emirates Airline
2018.11 - 2020.12
- Assist Station Head
- Assist Sales Operations agents and trade partners queries
- Make reservations and do modifications in existing reservations and also responsible to quote correct fare rules in market
- Follow-up for Group bookings which includes Hajj, Umrah, Ziarah and incentive blocks and other corporate group bookings like PCB (Pakistan Cricket Board) etc
- Communicate to external customers related to campaigns, policies fare revision and fare rules
- Prepare and circulate general commercial notices on ADHOC, Travel advisories and airline rules and regulations
- Also worked on EGTIF update Group Announcements, STPC, Seat allocation, Group Check-in, Meals request and Special services updating if needed
- Follow-up of Group bookings before and after departure
- Also arrange Tele-Sales activity on daily basis and other Sales activity
- Also used to make monthly performance reports for Line Manager and Head Office
- Look after all queries related Sales support, Pricing, Admin Issues and handle all business inquiries from customers and trade partners
- Also arrange different events for Lahore Team.
Customer Sales and Services Agent
Emirates Airline
2016.02 - 2018.09
- Provided exceptional customer service by addressing customer inquiries and resolving issues, resulting in a 95% customer satisfaction rating
- Boosted sales revenue by cross-selling products and services to customers
- As a customer services representative interact with customers on behalf of an organization to provide information about Emirates products and other services
- Deal with passenger travelling issues related to legal requirements passport, visa and health requirements and other details such as Check-in place and time
- Also assist SKYWARDS Members with their queries and membership issues
- Process upgrade request UMNR and make award booking
- Respond to customer complaints
- Also make revenue reports of Emirates on company given format.
Customer Sales and Services Agent
Emirates Airline
2014.01 - 2016.01
- Working as CSSA dealing in customer service provide them with details on fares and actively issue online tickets and sale related products by identifying customer needs through rapport building, and promoting all related products
- Deals in reservation and ticketing
- Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements and other details
- Also deal in services such as frequent flyer membership program, DXB Stopovers and Hotel bookings
- Support travel agents by assisting them with their general inquiries
- Also work in recreation team in Emirates Karachi Call Center.
Cargo Supervisor
Emirates SkyCargo
2011.08 - 2013.12
- Oversaw timely and efficient loading and unloading of cargo, ensuring all safety protocols were followed and meeting tight deadlines
- Assist Customers in navigating on system such as SKYCHAIN
- Respond to customer queries and conduct necessary follow-ups to ensure customer satisfaction
- Attend telephone inquiries by making reservation, giving flight status, accepting bookings over the phone or in person from agents
- Provide special guidelines to customers for shipments like AVI/HUM/PER/DGR/VUN
- Cargo operations in which capturing for AWBs, Flight update, release UWS (Unit Weight Statement) and prepare load plan for flights
- Obtain consignee acceptance for temperature sensitive and other special shipments
- Prepare GTC and X-RAY Scanning charges invoice for other airlines
- Prepare amendment letters to CONSOL to De Consol
- Deals in all cargo operational requirements.
Admin In charge
Emirates SkyCargo
2011.08 - 2013.12
- Coordinated and oversaw daily administrative operations, including managing files, scheduling appointments, and preparing reports, resulting in improved efficiency and productivity.
Education
Bachelors in Commerce -
Indus University Karachi
KARACHI, PAKISTAN 2007.01 - 2009.05
Skills
Sales Management
Customer Service
Microsoft Excel / Word / Power Point
Logistic coordination
Team building
Relationship building
Certification
Brand Induction - Emirates Aviation College Dubai
Accomplishments
- Recently managed Retail Office department of Emirates alone due to sickness of other colleagues in COVID19 Pandemic and got “NAJAMAWARD CERTIFICATE” from the management.
- I have cleared 400,000 lacs arrears amount of CAA which was pending since 2009 with my strong follow up with the CAA revenue department have successfully cleared the mentioned amount and got appreciation emails from the Emirates HR.
- I sold Emirates new brand product name Dubai Stopover package successfully during my probation period among all staff and have got appreciation from Manager & Emirates VP on selling the product.
Personal Information
- Date of Birth: 09/23/89
- Nationality: Pakistani
Timeline
Product Manager
Gerry’s Group GSA For Air France/KLM Cargo
2023.12 - Current
North Manager Cargo Sales
2022.03 - 2023.11
Assistant Sales Manager Cargo
Air France KLM
2021.02 - 2022.03
Sales Support Team
Emirates Airline
2018.11 - 2020.12
Customer Sales and Services Agent
Emirates Airline
2016.02 - 2018.09
Customer Sales and Services Agent
Emirates Airline
2014.01 - 2016.01
Cargo Supervisor
Emirates SkyCargo
2011.08 - 2013.12
Admin In charge
Emirates SkyCargo
2011.08 - 2013.12
Bachelors in Commerce -
Indus University Karachi
2007.01 - 2009.05
Brand Induction - Emirates Aviation College Dubai
Spring Board - Emirates Aviation College Dubai
EasyMars Essential Training - Emirates Aviation College Dubai
Service Over & Above Training - Emirates Aviation College Dubai
Step up & Speak Up (KUMAK Organization) - Public Speaking Skills
DATA Analytics Certification (In Progress)
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