Nazia Masroor
Virtual Assistant
Lahore, Punjab
Summary
Dynamic professional with a proven track record at Unilever Pakistan Limited, enhancing customer satisfaction and team productivity. Expert in Microsoft Office and customer service, I excel in optimizing operations and resolving disputes, significantly contributing to performance improvements. Skilled in fostering teamwork and managing detailed tasks efficiently.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Virtual Assistant
Ebay,Amazom
Uniterd Kingdom (Remote)
02.2024 - Current
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Solves all quries from customers
- Give Maximum Roi
Manager
Unilever Pakistan Limited
Multan
09.2007 - 03.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Intern
Mobilink Pakistan
Multan, Punjab, Pakistan
06.2007 - 09.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated on collection and dispute resolution issues.
Education
MBA - Banking And Finance
The University Of Lahore
Lahore, Punjab, Pakistan 04.2001 -
Bachelor of Arts - Arts
The Govt Degree Collage For Woman
Multan 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Timeline
Virtual Assistant
Ebay,Amazom
02.2024 - Current
Manager
Unilever Pakistan Limited
09.2007 - 03.2009
Intern
Mobilink Pakistan
06.2007 - 09.2007
MBA - Banking And Finance
The University Of Lahore
04.2001 -
Bachelor of Arts - Arts
The Govt Degree Collage For Woman
04.2001 -