Nazia Abdul Wahid
Front Desk Officer
Karachi, Sindh
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Front Desk Receptionist
Essa Laboratory And Diagnostic Centre
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Provided test reports (printed and email) to patients.
- Handling billing, payments, and issued receipts.
- Answered phone calls and gave clear information about lab services.
Phone Banking Officer
Allied Bank
08.2021 - 03.2022
- Handled inbound and outbound customers calls professionally.
- Provided information about bank accounts, transaction, and services.
- Resolved customers complaints and forwarded complex cases to the relevant department.
- Verified customer identity to ensure secure banking.
Receptionist
Rimshul Ayun Rashidiya Bin Soghat Dubai Airport
03.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Teacher
The Citizen Foundation School
05.2011 - 12.2015
- Planned and delivered daily lesson according to the curriculum.
- Created a positive and engaging classroom environment.
- Explained concept in simple ways to support slow learner.
- Communicated with parents about students performance and behavior.
- Worked with other teachers to improve teaching methods and results.
Education
Master of Arts - International Relations
FEDERAL URDU UNIVERSITY
Karachi, Sindh, Pakistan 04.2001 -
Bachelor of Arts - Sociology
UNIVERSITY OF KARACHI
Karachi, Sindh, Pakistan 04.2001 -
Associate of Arts - CIVICS
SIR SYED GIRLS COLLEGE,KARACHI
Karachi, Sindh, Pakistan 04.2001 -
High School Diploma -
P.N.A.D GIRLS AND BOYS GOVT SCHOOL
Karachi, Sindh, Pakistan 04.2001 -
Skills
Service excellence
Client relationship management
Effective call management
Accurate data entry
Certification
Graphic designing
Timeline
Front Desk Receptionist
Essa Laboratory And Diagnostic Centre
04.2024 - Current
Graphic designing
06-2023
Phone Banking Officer
Allied Bank
08.2021 - 03.2022
Customer service and Sales Assistant
03-2021
Receptionist
Rimshul Ayun Rashidiya Bin Soghat Dubai Airport
03.2018 - 06.2018
Computer Information Technology
12-2012
Teacher
The Citizen Foundation School
05.2011 - 12.2015
Master of Arts - International Relations
FEDERAL URDU UNIVERSITY
04.2001 -
Bachelor of Arts - Sociology
UNIVERSITY OF KARACHI
04.2001 -
Associate of Arts - CIVICS
SIR SYED GIRLS COLLEGE,KARACHI
04.2001 -
High School Diploma -
P.N.A.D GIRLS AND BOYS GOVT SCHOOL
04.2001 -