Nayab Asher

• Taking Care of people with high needs and update individual data on EHR software.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
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• Resolved customer complaints with empathy via Calls , resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Report and maintain detailed lists of subscribers to vendors as required on a monthly, quarterly, and annual basis.
  Coordinate product compliance requirements set for by vendors and communicate with internal business units to resolve issues in a timely fashion.
  Produce reports and statistics when asked for by the upper management.
  Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.
  Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.
  Keep accurate and detailed case notes of all interactions with customers & vendors.
  Identify and escalate potential issues with recommendations to upper management.
  Record and Report task details on Timely basis

• Meeting the daily / monthly targets assigned.

• Outbound dialing B2B (lead generation)

• Working with the client on support program

• Update googles sheets for client• Answer inbound calls and offering the services.

• Meeting the daily / monthly targets assigned.

• Outbound dialing B2B (lead generation)

• Working with the client on support program

• Update googles sheets for client

• Answer inbound calls and offering the services.

• Meeting the daily / monthly targets assigned.

• Outbound dialing B2B (lead generation)

• Working with the client on support program

• Update googles sheets for client

• Market Data Analyst for senior living community.
• Actively participated in industry conferences or workshops to stay current on the latest trends and developments in data analysis techniques.
• Presented complex research findings in a clear, concise manner for diverse audiences, facilitating understanding and informed decision making.
• Managed large datasets through meticulous organization and documentation practices, ensuring easy access and retrieval of information when needed.
• Collecting data from Senior living
• Replying to queries from senior living through email
• Updating the data on Google sheets
• Meeting the daily / weekly targets assigned

• Taking orders and handling cash (5 month)

• Promoted as Team leader in the same store.

• Staff Weekly Rota

• Making payroll roll

• Handling customer service