Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies
Timeline
Generic
NAWAL FATIMA

NAWAL FATIMA

Graphic Designer , Customer Support Executive (call/chat/email)
Lahore

Summary

Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering 3 years of expertise overseeing individual projects and brand development's. I want to own a career in such a dynamic organization which provides an environment to work with responsibility and liberty of self-let initiatives contributing to achieve the aspirations of the organization under the leadership who inspire their employees.

Overview

4
4
years of professional experience
41
41
years of post-secondary education
4
4
Languages

Work History

Graphic Designer

Thinko Digital Firm Pvt Ltd.
11.2020 - 4 2022
  • Work As Graphic Designer In Thinko Digital Firm

Inbound Sales Representative

Unisoftwares
03.2024 - 08.2024
  • Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Documented details of calls and customer interactions.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Customer Support Executive

IBEX Global - The Resource Group
02.2023 - 02.2024
  • Worked in Western Union USA campaign as a Call Support Executive and served my responsibilities properly by my hard work and dedication.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Chat and Call Support Agent

Mindbridge Pvt Ltd.
09.2022 - 01.2023
  • Work As Food Panda Chat and Call Support Agent In MindBridge BPO industry.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster response times.

Manager

Thinko Digital Firm Pvt Ltd.
05.2022 - 09.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Lucie Harrison Girls High School
Lahore, Punjab, Pakistan
04.2001 - 03.2019

Intermediate - Ics Physics

Superior College

Computer And Information Sciences

NCBA&E
Lahore, Punjab, Pakistan
04.2001 - Current

Skills

    Ms Word

    Ms Excel

    Graphic Designing

    Digital Marketing

    Computer Operating

    Customer Support Executive

Personal Information

  • Nationality: Pakistani
  • Marital Status: Single

References

Reference Will Be Furnished On Demand.

Hobbies

My name is Nawal Fatima and l am a Student and Working lady. In my free time, I enjoy reading romantic and fantasizing novels and writig has always been my favourite part. I have been interested in reading and writing for many years and it brings me a great sense of satisfaction and relaxation. I love learning new techniques and expanding my skills, and I am always looking for new ways to challenge myself.
Whether I am painting, playing music, or writing , I am always fully immersed at the moment and enjoying the process. Giving myself a “Me time” has become an important part of my life and I am grateful to have found something that brings me so much joy in my hustled life span.

Timeline

Inbound Sales Representative

Unisoftwares
03.2024 - 08.2024

Customer Support Executive

IBEX Global - The Resource Group
02.2023 - 02.2024

Chat and Call Support Agent

Mindbridge Pvt Ltd.
09.2022 - 01.2023

Manager

Thinko Digital Firm Pvt Ltd.
05.2022 - 09.2022

Graphic Designer

Thinko Digital Firm Pvt Ltd.
11.2020 - 4 2022

Lucie Harrison Girls High School
04.2001 - 03.2019

Computer And Information Sciences

NCBA&E
04.2001 - Current

Intermediate - Ics Physics

Superior College
NAWAL FATIMAGraphic Designer , Customer Support Executive (call/chat/email)