NAVEED UL ISLAM
Dental RCM & AR
Islamabad
Summary
Analytical Computer Science graduate with experience in operations and problem resolution. Demonstrates strong skills in communication and record management, excelling in structured, time-sensitive environments. Pursuing an entry-level position in Dental Revenue Cycle Management and Accounts Receivable, with a keen interest in dental billing and insurance claims.
Overview
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1
Language
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1
Certification
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1
year of professional experience
Work History
NOC ENGINEER
Mercurial Minds
10.2024 - 11.2025
- Monitored and maintained network and server infrastructure, achieving high availability.
- Troubleshoot IP connectivity issues, including subnet verification, latency, and unreachable hosts.
- Performed basic router and switch operations, ensuring optimal interface status and link health.
- Monitored network devices and services using Nagios, responding to alerts to minimize downtime.
- Configured VLANs to enable network segmentation and improve traffic management. and switch port troubleshooting for connectivity issues.
- Assist in VLAN setup and switch port troubleshooting for connectivity issues.
- Maintain IP address documentation and assist in network topology mapping.
- Escalate incidents to L2/L3 teams with clear documentation and findings.
Education
BACHELOR'S - Computer Science
PMAS Arid Agriculture University
Rawalpindi, Pakistan01-2023
DAE - Electrical
PBTE
Rawalpindi, Pakistan01-2017
Skills
Dental RCM & AR: Billing management, Revenue cycle management, Claims Follow-up, Insurance Claims, Claim Status Tracking, DenialDenial managementunt Review
Network Documentation
Professional Skills: Attention to Detail, Problem Solving, Analytical Thinking, Communication, Teamwork, Time Management, Process Compliance, Follow-up management
LAN and WAN management
Network troubleshooting
IP networking
Network monitoring
Certification
SIEM TRAINING | IBM QRADAR & ELK STACK, Hands-on SIEM training using IBM QRadar in a lab environment., Monitored and analyzed security events, investigated alerts, and performed basic log analysis., Gained practical experience in event correlation, threat identification, and dashboard/report creation., Developed understanding of SOC workflows, alert triage, and incident investigation.
ADDITIONAL INFORMATION
- Quick learner and adaptable to new processes.
- Strong attention to detail and data accuracy.
- Strong documentation and record-management abilities.
- Comfortable working with computer-based systems.
- Able to work effectively in a team-oriented and time-sensitive environment.
- Interested in developing professional skills in Dental RCM, insurance claims, and AR operations.
- Available for night shift work (6:00 PM – 3:00 AM).
Personal Information
Availability: Available for night shift work (6:00 PM – 3:00 AM).
Timeline
NOC ENGINEER
Mercurial Minds
10.2024 - 11.2025
DAE - Electrical
PBTE
BACHELOR'S - Computer Science
PMAS Arid Agriculture University