Naveed AKHTER
DGK
Summary
Highly motivated and detail-oriented Network & IT Support Engineer and Web Developer with over 8 years of experience in network configuration, IT support, system administration, and web/database development. Proven ability to plan, implement, and manage robust network infrastructure and troubleshoot complex IT problems. Strong analytical mindset, excellent communication skills, and a passion for modern technologies. Driven to inspire students to pursue academic and personal excellence. An accomplished, visionary leader in the academic sector, with solid teaching, planning, and program development experience. Consistently strive to create a challenging and engaging learning environment that fosters students' development into lifelong scholars and learners. Committed faculty member, passionate about working to enhance the educational offerings of an institution further. Highly professional attitude, exemplary work ethic, and a commitment to achieving excellence. Skilled System Support Officer with a background in managing technical issues and providing customer service. Brings forth deep understanding of networking concepts, hardware troubleshooting, and software updates. Strengths include problem-solving skills, ability to work under pressure, and strong interpersonal communication skills. Previous roles demonstrate significant impact in improving system efficiency and user satisfaction through proactive support and continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
System Support Officer
Punjab Enforcement and Regulatory Authority
Lahore
09.2025 - Current
- Monitor and maintain PERA's computer systems and networks, troubleshoot issues, and resolve hardware/software faults.
- Provide help to office staff (end users) via phone or in person for setup, access, and troubleshooting.
- Ability to handle IT tasks, supporting enforcement activities, and potentially coordinating with external software teams.
- Provided technical support for software and hardware issues across the organization.
- Collaborated with teams to implement system upgrades and enhancements efficiently.
- Documented user guides and operating procedures for internal systems and tools.
- Trained staff on system functionalities and best practices for optimal usage.
- Monitored system performance metrics to identify areas for improvement.
- Delivered technical infrastructure assistance, interfacing with hardware and software manufacturer support staff to maintain operations.
- Evaluated user requests for new or modified programs to determine feasibility of design within time constraints.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Lecturer, Computer Science
Multan University of Science of science and Technology
Multan
08.2024 - 08.2025
- Teaching and supervision to undergraduate and supervise research students in the department. Evaluated Courses as well as students' progress evaluator.
- Performed various research duties and analyzed data.
- Assess and evaluate student performance through assignments, exams, and presentations
- Participate in curriculum development and academic planning
- Engage in research, scholarly activities, or applied projects (optional based on institution)
- Provide academic advising and mentoring to students
- Collaborate with colleagues to enhance teaching methods and departmental initiatives
- Attend faculty meetings, workshops, and training sessions
- Delivered courses on AI, cybersecurity, and modern programming languages.
- Supervised student research and practical labs related to IT and network security.
- Developed and delivered engaging lectures on advanced scientific concepts.
- Facilitated discussions to enhance student understanding and critical thinking skills.
- Evaluated student performance through assessments and provided constructive feedback.
- Delivered course lectures using modern technology to enhance student comprehension.
- Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
- Participated in continuing development and training to bolster professional teaching skills.
- Contributed to the accreditation processes by preparing necessary documentation and reports showcasing the department's achievements.
- Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.
- Supervised dissertational research work to assist research publication process.
- Developed engaging course materials for computer science curriculum.
- Devised project-based assignments to create opportunity for hands-on practice and skill building.
Verification Officer (PPS -06)
Government Of Pakistan, Ministry of Poverty Alleviation and Social Safety
Islamabad
09.2021 - 06.2024
- Managed and maintained IT infrastructure for hospital systems across South Punjab, ensuring optimal performance and security.
- Administered and tested software applications including Hospital Management, Patient Management, and Medicine Management Systems.
- Oversaw database integrity, optimized queries, and ensured regular backups for hospital systems.
- Coordinated with over 100 hospitals for system implementations, troubleshooting, and ongoing support.
- Managed procurement of IT hardware/software and negotiated vendor contracts for timely delivery and service.
- Supervised the NSER survey process, ensuring accurate data collection and staff training.
- Verified invoices and ensured timely payment disbursements to hospitals in coordination with the finance team.
- Administered and maintained Hospital Management, Patient Management, and Medicine Management Systems.
- Generated reports on system performance, survey data, and financial disbursements for management review.
- Conduct field visits to verify project activities, beneficiary data, and service delivery against established criteria.
- Cross-check records, registers, and reported information for accuracy and completeness.
- Identify discrepancies, report irregularities, and recommend corrective actions.
- Collect qualitative feedback from beneficiaries and stakeholders to validate program impact.
- Prepare detailed verification reports with findings and evidence.
- Collaborate with project managers, field teams, and external partners to resolve verification.
IT Support Engineer & Web Developer
Research and Solution Software Industry
Multan
06.2018 - 08.2021
- Document IT processes, solutions, and system configurations.
- Ensure system security through updates, patches, antivirus, and firewalls.
- Manage user accounts, permissions, and backups.
- Troubleshoot operating system and application problems (Windows, macOS, or Linux).
- Install, configure, and maintain IT infrastructure (computers, printers, networks, servers).
- Develop, maintain, and update company websites, portals, or web applications.
- Work with front-end (HTML, CSS, JavaScript) and back-end (PHP, Python, Node.js, etc.) technologies.
- Perform website performance optimization and SEO best practices.
- Conduct testing, debugging, and code reviews.
- Provided technical support for software applications and systems.
- Diagnosed and resolved hardware and network issues efficiently.
- Implemented best practices for maintaining IT infrastructure stability.
- Managed ticketing system to track support requests and resolutions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Collaborated with other developers on coding projects.
- Developed custom WordPress themes and plugins to meet specific client requirements.
- Integrated back-end services with PHP, Node.js, and Ruby on Rails to support website functionality.
- Ensured website security by implementing measures to protect against common vulnerabilities.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Identified issues with security system performance logs and notified appropriate personnel.
- Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
Database Administrator
PORTA Company
Lahore
03.2018 - 06.2020
- Install, configure, and maintain database management systems (DBMS) like MySQL, PostgreSQL, Oracle, SQL Server, or MongoDB.
- Monitor database performance, conduct regular tuning, and optimize queries.
- Manage database security, user roles, and access controls.
- Develop and maintain scripts, stored procedures, and automation tools for data management.
- Collaborate with developers, data analysts, and system administrators to support application requirements.
- Troubleshoot and resolve database-related issues, ensuring high availability and minimal downtime.
- Document database architecture, configurations, and best practices.
- Managed database systems for efficient data storage and retrieval.
- Developed backup and recovery strategies to ensure data integrity.
- Implemented security measures to protect sensitive information effectively.
- Collaborated with teams to define database requirements and specifications.
- Monitored performance of queries and tuned them as needed using Explain Plan tool.
- Resolved customer queries related to database issues promptly and accurately.
- Conducted training sessions for junior DBAs regarding best practices related to database administration.
- Established security controls to help protect client systems.
- Ensured that all the stored procedures are optimized for better performance of the system.
- Evaluated and recommended new database technologies and tools to enhance productivity.
Education
Master of Science - Computer Science
NFC Institute of Engineering & Technology
Multan09-2019
Bachelor of Science - Computer Software Engineering
Foundation University
Islamabad06-2017
Skills
- System maintenance
- Network troubleshooting
- Technical support
- Database management
- IT infrastructure management
- User training
- Process documentation
- Software installation
- Operating systems expertise
- Database administration
- Server management
- Help desk support
- Remote support
- Network management
- Data backup and recovery
- Disaster recovery planning
- IT best practice framework expertise
- Network diagnostics
- Software deployment
- Diagnose network problems
- Install software
- Network support
- Firewall administration
- IT service management
- User support
- Security management
- System administration
- Problem solving
- Critical thinking
Research Focus
- Intra-WBAN Communication in Sensor Networks
- Ticket trouble using AI
- Cyber Security Attack detection & protection using AI
- Networking
- Efficient routing in sensor networks
Services As Reviewer
- Intelligent Automation & Soft Computing
- Computer Systems Science and Engineering
- CMC-Computers, Materials & Continua
- Journal of Engineering Science and Technology
- International Journal of Engineering Research & Technology (IJERT)
- IEEE Access
Research Gate
https://www.researchgate.net/profile/Naveed-Akhtar-9
Publications
- 01/01/20, Security in the Internet of Things: A Systematic Mapping Study, 10.33897/fujeas.v1i2.347
- 02/01/22, Latest Trends in Cybersecurity After the SolarWinds Hacking Attack, 10.33897/fujeas.v1i2.297
Extracurricular Activities
Traveling Horticulture Reading
Additional Competencies
- Design, plan, and network configuration (LAN/WAN, VLANs, routing, switching)
- Firewall, VPN, and network security
- Active Directory, DNS, DHCP, and Group Policies
- Remote Desktop, TeamViewer, AnyDesk
- Windows/Linux OS installation and maintenance
- System Imaging & Deployment implement effective and inclusive teaching and supporting learning activities.
- Teach across a range of courses using appropriate teaching, learning support, and assessment methods, and technologies
- Assess the work and progress of students, and provide them with constructive feedback
- Develop ideas for improving the learning environment, teaching, and/or assessment and feedback methods.
- Engage in professional development in relation to teaching, learning, and assessment, including the use of an evidence-informed approach
Courses Taught
- Advanced computer networks
- Computer networks
- Operating system
- ICT
- Database system
- Cyber security
- Software engineering
- Software design
- Programming
Languages
English
Intermediate (B1)
B1
Urdu
Native
Native
References
References available upon request.
Timeline
System Support Officer
Punjab Enforcement and Regulatory Authority
09.2025 - Current
Lecturer, Computer Science
Multan University of Science of science and Technology
08.2024 - 08.2025
Verification Officer (PPS -06)
Government Of Pakistan, Ministry of Poverty Alleviation and Social Safety
09.2021 - 06.2024
IT Support Engineer & Web Developer
Research and Solution Software Industry
06.2018 - 08.2021
Database Administrator
PORTA Company
03.2018 - 06.2020
Master of Science - Computer Science
NFC Institute of Engineering & Technology
Bachelor of Science - Computer Software Engineering
Foundation University