Naureen Bano
Quality Assurance Specialist
Lahore,PB
Summary
To join a progressive and dynamic organization offering simple opportunities for diversified exposure, enhancement of professional skills and career growth.
Overview
15
15
years of professional experience
Work History
After Hours Services Agent
e TeleQuote Insurance
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers.
Freelance Academic/Content/Term Paper - Research Writer
- Content research, writing and editing
- Make sure that the assignments due on a particular day are received as per their deadlines
- Responsible for developing content on a variety of topics in a finalized report form by searching the Internet and different existing research material (in all citation styles i.e
- MLA, APA, Chicago, Turban, Harvard, AMA, ASA etc), proofreading or revising them.
Quality Assurance Executive
e-telequote Insurance
01.2023
- Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards
- Create quality measurements to track improvement in products
- Execute quality improvement testing and activities
- Develop quality assurance standards and company processes
- Adhere to industry quality and safety standards
- Ensure products meet customer expectations and demand
- Create reports documenting errors and issues for fixing
- Work closely with the development team to improve existing products.
Quality Assurance
United Bank Limited
02.2024 - 06.2024
- Bank Accounts, Auto Finance, Running Finance, Credit Cards, Mortgages, Branch Banking, Balance Transfers
Team Lead
Askari Commercial Bank
11.2024 - 01.2024
- Telephone bankers must also be familiar with the good and services of a bank in order to answer questions and offer these options as solutions
- They primarily work with customers over the phone, but find solutions through bank computer software applications as well
- Telephone bankers often operate in open office settings alongside other personal bankers handling the same job
- Along with the aforementioned job duties they must handle, telephone bankers can take on larger responsibilities when dealing with banking customers
- Once a thorough knowledge of their bank's policies has been demonstrated, Telephone bankers can even move on to offering customer's most important transactions, like mortgages.
Retention
e TeleQuote Insurance
01.2020 - 01.2022
Customer Support Representative
e TeleQuote Insurance
09.2019 - 01.2020
- Communicating with customers and sales representatives
- Analyzing customer behavior
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Negotiating with American customers to renew contracts and retain business.
Executive Secretary
Regent Plaza
01.2009 - 01.2010
- Coordinating with sub departments of Food & Beverage i.e
- Banquet Sales, Banquet Operations, Stewarding, Executive Chef, Room Service, and Restaurant Manager in their respective areas of work
- Coordinating with the Executive Housekeeper, Cost Controller and Finance Controller in making inventories etc
- Coordinating with the Executive Director
- Dealing with customers and Food & Beverage related queries
- Making daily, monthly and yearly restaurant menus, banquet menus and staff menu
- Handling and marketing Regent Club Card, direct sales of RCC and its promotional activities
- Handling all F&B promotional activities i.e
- Weekly, monthly and quarterly promotional plans and executing them.
Education
Master in Elective English Psychology - undefined
Karachi University
Intermediate - undefined
St Joseph College for Women
Matriculation - undefined
Maria Excellence High School
Skills
Team building
Attributes
- Honest and trustworthy
- Respectful
- Cultural awareness and sensitivity
- Flexible
- Demonstrate sound work ethics
References
Amir Sadiq, Executive (Rotary Club Lahore), Western Standard Ltd., 0300-8078818
Diplomas
- Diploma in Business Administration from St. Jose College for Business Administration Karachi
- Diploma in Hotel Management and Call Center from Anglophiles Resources Karachi
- Diploma in IT and Web Designing from Exiled tech Karachi
Training
- Attended one-day training "Understanding to ISO 27001:2005 - Information Security Management Systems" by SGS Pakistan (Private) Limited held at Trade key Private Limited, Karachi.
- Attended seminar on "Sales & Marketing Strategy" by Pakistan Business Forum and Skill Development Department held at Regent Plaza Hotel & Convention Center, Karachi.
- Attended seminar on "Solving Problem & Decision Making" by Pakistan Business Forum and Skill Development Department held at Regent Plaza Hotel & Convention Center, Karachi.
- Attended seminar on "Insurance & Its Importance" held at Sir Syed University of Engineering & Technology, Karachi.
- Attended seminar on "Job Vs Career" held at Sir Syed University of Engineering & Technology, Karachi
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Team Lead
Askari Commercial Bank
11.2024 - 01.2024
Quality Assurance
United Bank Limited
02.2024 - 06.2024
Quality Assurance Executive
e-telequote Insurance
01.2023
Retention
e TeleQuote Insurance
01.2020 - 01.2022
Customer Support Representative
e TeleQuote Insurance
09.2019 - 01.2020
Executive Secretary
Regent Plaza
01.2009 - 01.2010
After Hours Services Agent
e TeleQuote Insurance
Freelance Academic/Content/Term Paper - Research Writer
Master in Elective English Psychology - undefined
Karachi University
Intermediate - undefined
St Joseph College for Women
Matriculation - undefined
Maria Excellence High School
Similar Profiles
Adam OlsonAdam Olson
Sales Coach at E-telequote Insurance IncSales Coach at E-telequote Insurance Inc
Zolia CareyZolia Carey
Senior Sales Director at e-TeleQuote InsuranceSenior Sales Director at e-TeleQuote Insurance
Lacey CrispLacey Crisp
Sales Support Supervisor at e-Telequote InsuranceSales Support Supervisor at e-Telequote Insurance