Naureen Bano
Quality Assurance Specialist
Lahore,PB
Summary
To join a progressive and dynamic organization offering simple opportunities for diversified exposure, enhancement of professional skills and career growth.
Overview
15
15
years of professional experience
Work History
After Hours Services Agent
e TeleQuote Insurance
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers.
Freelance Academic/Content/Term Paper - Research Writer
- Content research, writing and editing
- Make sure that the assignments due on a particular day are received as per their deadlines
- Responsible for developing content on a variety of topics in a finalized report form by searching the Internet and different existing research material (in all citation styles i.e
- MLA, APA, Chicago, Turban, Harvard, AMA, ASA etc), proofreading or revising them.
Quality Assurance Executive
e-telequote Insurance
01.2023
- Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards
- Create quality measurements to track improvement in products
- Execute quality improvement testing and activities
- Develop quality assurance standards and company processes
- Adhere to industry quality and safety standards
- Ensure products meet customer expectations and demand
- Create reports documenting errors and issues for fixing
- Work closely with the development team to improve existing products.
Quality Assurance
United Bank Limited
02.2024 - 06.2024
- Bank Accounts, Auto Finance, Running Finance, Credit Cards, Mortgages, Branch Banking, Balance Transfers
Team Lead
Askari Commercial Bank
11.2024 - 01.2024
- Telephone bankers must also be familiar with the good and services of a bank in order to answer questions and offer these options as solutions
- They primarily work with customers over the phone, but find solutions through bank computer software applications as well
- Telephone bankers often operate in open office settings alongside other personal bankers handling the same job
- Along with the aforementioned job duties they must handle, telephone bankers can take on larger responsibilities when dealing with banking customers
- Once a thorough knowledge of their bank's policies has been demonstrated, Telephone bankers can even move on to offering customer's most important transactions, like mortgages.
Retention
e TeleQuote Insurance
01.2020 - 01.2022
Customer Support Representative
e TeleQuote Insurance
09.2019 - 01.2020
- Communicating with customers and sales representatives
- Analyzing customer behavior
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Negotiating with American customers to renew contracts and retain business.
Executive Secretary
Regent Plaza
01.2009 - 01.2010
- Coordinating with sub departments of Food & Beverage i.e
- Banquet Sales, Banquet Operations, Stewarding, Executive Chef, Room Service, and Restaurant Manager in their respective areas of work
- Coordinating with the Executive Housekeeper, Cost Controller and Finance Controller in making inventories etc
- Coordinating with the Executive Director
- Dealing with customers and Food & Beverage related queries
- Making daily, monthly and yearly restaurant menus, banquet menus and staff menu
- Handling and marketing Regent Club Card, direct sales of RCC and its promotional activities
- Handling all F&B promotional activities i.e
- Weekly, monthly and quarterly promotional plans and executing them.
Education
Master in Elective English Psychology - undefined
Karachi University
Intermediate - undefined
St Joseph College for Women
Matriculation - undefined
Maria Excellence High School
Skills
Team building
Bookkeeping skills
Analytical and problem solving skills
Decision making skills
Effective verbal and listening communications skills
MS Office
Stress management skills
Time management skills
Attributes
- Honest and trustworthy
- Respectful
- Cultural awareness and sensitivity
- Flexible
- Demonstrate sound work ethics
References
Amir Sadiq, Executive (Rotary Club Lahore), Western Standard Ltd., 0300-8078818
Diplomas
- Diploma in Business Administration from St. Jose College for Business Administration Karachi
- Diploma in Hotel Management and Call Center from Anglophiles Resources Karachi
- Diploma in IT and Web Designing from Exiled tech Karachi
Training
- Attended one-day training "Understanding to ISO 27001:2005 - Information Security Management Systems" by SGS Pakistan (Private) Limited held at Trade key Private Limited, Karachi.
- Attended seminar on "Sales & Marketing Strategy" by Pakistan Business Forum and Skill Development Department held at Regent Plaza Hotel & Convention Center, Karachi.
- Attended seminar on "Solving Problem & Decision Making" by Pakistan Business Forum and Skill Development Department held at Regent Plaza Hotel & Convention Center, Karachi.
- Attended seminar on "Insurance & Its Importance" held at Sir Syed University of Engineering & Technology, Karachi.
- Attended seminar on "Job Vs Career" held at Sir Syed University of Engineering & Technology, Karachi
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Team Lead
Askari Commercial Bank
11.2024 - 01.2024
Quality Assurance
United Bank Limited
02.2024 - 06.2024
Quality Assurance Executive
e-telequote Insurance
01.2023
Retention
e TeleQuote Insurance
01.2020 - 01.2022
Customer Support Representative
e TeleQuote Insurance
09.2019 - 01.2020
Executive Secretary
Regent Plaza
01.2009 - 01.2010
After Hours Services Agent
e TeleQuote Insurance
Freelance Academic/Content/Term Paper - Research Writer
Master in Elective English Psychology - undefined
Karachi University
Intermediate - undefined
St Joseph College for Women
Matriculation - undefined
Maria Excellence High School