Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Operated PA system to make announcements regarding flight activity.
Used airline computer system to create airline tickets and boarding passes.
Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Used Software to prepare pre-departure and post-departure reports and passenger manifests.
Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Driver
Uber
Islamabad, Pakistan
08.2016 - 11.2021
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Kept detailed mileage and fuel reports to track overall fuel costs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Followed all relevant traffic laws and safety regulations.
Obtained signatures from customers upon delivery of goods.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.