Nauman Ahmad
Rawalpindi
Summary
Customer Service and Technical Support Representative with 6 years of experience in delivering exceptional support. Recognized for resolving customer inquiries promptly and enhancing satisfaction through effective communication and active listening. Committed to continuous learning and leveraging skills in a dynamic environment.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
SR. TECHNICAL SUPPORT SPECIALIST
MOTIVE
Islamabad
01.2021 - Current
- Supported inbound email and chat customers at Motive for more than 5 years.
- Handled customer complaints, resolved issues, and assisted with technical and usability concerns.
- Provided product and service information, answered customer questions, troubleshot technical problems, and collected customer feedback.
- Managed breaks and monitored real-time activity to ensure efficient queue control and minimize customer wait times.
- Executed temporary workforce management project for 3 weeks to optimize team scheduling and enhance service delivery.
- I also have experience with Workforce Management. I've done a temporary project for 3 weeks with Workforce Management. I've managed breaks and real-time management and also managed queues.
- Reviewed email support channels and website content to improve user experience and streamline administrative support services.
- Provided contact information for customer inquiries via email and website.
- Business or Sector Administrative and support service activities Department Support
CUSTOMER SERVICE REPRESENTATIVE
CABCALL OUTSOURCE SMC PVT. LTD.
Islamabad
10.2017 - 02.2020
- Assisted passengers with cab bookings and shared ride details, ensuring quick and accurate resolution of customer issues.
- Handled taxi bookings and customer queries.
- Resolved customer complaints in line with service standards.
- Investigated complaints and gathered additional details to facilitate effective resolution.
- Collected customer feedback to identify areas for service improvement.
- Supported corporate and cash clients with booking and service needs.
- Executed tasks to support team operations.
- Contact: sales@c2o.net | Website: https://c2o.net/ | Business sector: Other Service Activities | Department: Customer Service.
- Business or Sector Other service activities Department Customer Service
Education
BACHELORS - Business Administration
Comsats University Islamabad
Islamabad, Pakistan 02.2014 - 02.2018
F.SC - PRE-ENGINEERING
NFRD Public School And College Rawat
Islamabad, Pakistan 06.2011 - 08.2013
MATRIC - SCIENCE
Iqra Model Secondary School
Rawalpindi, Pakistan 03.2009 - 03.2011
Skills
- Technical troubleshooting
- Project management
- Microsoft Office Suite
- Team leadership
- Collaboration tools
- Service orientation
- Effective communication
- Team leadership
Personal Information
- Date of Birth: 1993-08-11
- Gender: Male
- Nationality: Pakistani
LANGUAGE SKILLS
Mother tongue(s): URDU | PANJABI; PUNJABI, Other language(s): UNDERSTANDING SPEAKING WRITING, Listening Reading Spoken production, Spoken interaction, ENGLISH C2 C2 C1 C1 B2 HINDI B1 C1 C1 B2 A1, Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
HOBBIES AND INTERESTS
Movies, Cricket, Music
Timeline
SR. TECHNICAL SUPPORT SPECIALIST
MOTIVE
01.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
CABCALL OUTSOURCE SMC PVT. LTD.
10.2017 - 02.2020
BACHELORS - Business Administration
Comsats University Islamabad
02.2014 - 02.2018
F.SC - PRE-ENGINEERING
NFRD Public School And College Rawat
06.2011 - 08.2013
MATRIC - SCIENCE
Iqra Model Secondary School
03.2009 - 03.2011