AHMER RAUF
Burque Corporation Pvt Ltd
Karachi
Summary
Results-driven IT Operations & Infrastructure professional with over 10 years of experience managing enterprise datacenter hardware, software, and multi-site network infrastructure. Translates business requirements into scalable, secure technology solutions that enhance service delivery. Expertise in IT strategy, infrastructure modernization, AI automation, vendor management, and digital transformation.
2
Languages
1
Certification
11
years of professional experience
Work History
Manager IT Operation & Infrastructure
5 Years 4 Months- Oversee design, implementation, and maintenance of the organization's IT infrastructure, achieving a 99.9% uptime and ensuring optimal performance and availability.
- Managed enterprise datacenter and virtualization (VMware ESXi, vSphere, vCenter) for 20+ hosts and 60+ VMs, ensuring high availability and performance.
- Managed Active Directory, Group Policy, and network infrastructure for 1,500+ users across 50+ locations, overseeing LAN/WAN monitoring, network security, DNS, SSL, and VPN services.
- Design and maintain backup, replication, and disaster recovery strategy (Veeam, SAN/NAS, retention policies) achieving 93% uptime for VMs, databases, and 10+ other critical systems.
- Managed vendor relationships and PKR 25M annual IT infrastructure budget, tracking expenses and implementing cost-saving measures that achieved 15% savings.
- Oversee multi-site helpdesk operations and IT support delivery across all branches
- Manage Microsoft 365 and hybrid email infrastructure for 800+ users.
- Maintain asset inventories, IT budgeting, and onboarding/offboarding workflows.
- Developed and optimized queries and ETL scripts to improve data extraction, transformation, and loading efficiency.
- Provided cross-functional leadership and IT expertise across multiple business ventures, delivering strategic guidance and solutions to meet technology and operational needs.
Assistant Manager IT Infrastructure
2 Years 3 Months- Managed Head Office IT infrastructure and datacenter operations, ensuring seamless availability of servers, network, security, backup, and core IT services to support business continuity.
- Managed IT infrastructure for 40+ Zellbury retail outlets, including end-to-end new outlet setup, network connectivity, hardware, systems, and ongoing technical requirements.
- Designed and implemented MPLS/GRE/SSLVPN-based connectivity between Head Office aggregation infrastructure, factory, warehouse, and retail outlet across Pakistan.
- Administered Windows/Linux servers and network infrastructure, including Active Directory, DNS, DHCP, IIS, Group Policy, backup, Cisco, MikroTik, Layer 2 & 3 switches, PFsense, and Ubiquiti.
- Supported Microsoft Dynamics AX retail functional requirements, including new site creation, (AOS, Async, Batch Jobs, SSRS, FBR) and SQL related configurations.
- Supervised 4 support engineers, overseeing nationwide L1/L2 IT support and service delivery to enhance response times and customer satisfaction.
- Coordinated IT procurement, vendor relations, and development of IT policies/procedures to maintain compliance with technology standards and operational requirements.
Network Engineer
6 Months- Designed and prepared complete IT infrastructure layouts, network diagrams.
- Led the end-to-end implementation of IT infrastructure for newly constructed building.
- Supervised power/electrical works for server rooms, ensuring proper deployment and adherence to required standards.
- Designed and deployed CCTV surveillance systems, optimizing camera placement and system configuration for effective monitoring.
- Implemented and supported PABX telephony, ensuring seamless endpoint deployment and connectivity for enhanced communication.
- Designed and deployed CCTV surveillance systems, including camera placement, recording and system configuration.
- Administered Active Directory, managing user accounts and access control to maintain security and streamline access to domain services.
- Administered Technosys Retail Management System deployed across retail stores, providing system support, troubleshooting, and coordination with vendors.
- Deployed and configured the Human Resources Management System for 500+ employees, enhancing payroll accuracy and reducing manual processing time by 30% weekly.
System Support Engineer
1 Year 1 Month- Installed and configured Windows Server 2012, DNS, DHCP, and Active Directory.
- Supported LAN/WAN/VPN connections, switches, routers, and firewalls.
- Configured and maintained PABX, NVR, and CCTV camera systems to ensure operational readiness.
- Delivered support for all installed systems and infrastructure, enhancing end user experience.
- Developed IT policy forms, SOPs, and reports to align with Service Desk platform standards.
- Managed Inventory and other related document forms.
Lab Incharge & HOD of Computer Sciences
1 Year 10 Months- Designed the yearly Computer Science curriculum and reviewed lesson plans.
- Configured and deployed LAN/WAN solutions, enhancing connectivity and accessibility; installed and maintained print servers, printers, and modems for reliable operations.
- Designed yearly Computer Science curriculum and reviewed lesson plans to align with educational standards and student needs.
Education
Bachelor - Electronics Engineering
Intermediate (HSC) - Pre-Engineering
Matriculation (SSC) - Computer Science
Skills
Infrastructure management
Data center operations
Network security management
Cloud virtualization
IT service management
Disaster recovery
IT security compliance
Project technology management
Budget management
Vendor & SLA Management
Team leadership
Process optimization
ERP Systems
Business Applications
Enterprise Solutions
Data Visualization reporting
Business Software
Retail Management
Analytical thinking
Effective communication
Problem solving
Networking protocols
VMware virtualization
Server administration
Cloud services
Database management
Backup solutions
Network security
Scripting languages
Systems monitoring
Time management
Decision-making
Verbal and written communication
Strategic planning
Operations management
Cross-functional teamwork
Policy and procedure development
Team development
INDUSTRIES KNOWLEDGE
- Textile Sector
- Retail
- FMCG
- Manufacturing
- Education
- IT Services
Personal Information
Will be provided on demand.
Certification
Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Azure Fundamentals
LANGUAGES
English
Urdu
Interests
Technology
Advancements
Outdoor Activities
Traveling
Digital Innovation
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridOpen to relocation:
YesTimeline
Manager IT Operation & Infrastructure
Burque Corporation Pvt Ltd
05.2021 - Current
Assistant Manager IT Infrastructure
Al Rahim Textile Industries
01.2019 - 04.2021
Network Engineer
Image Pakistan Pvt Ltd
06.2018 - 12.2018
System Support Engineer
Fluid Technology International Pvt Ltd
05.2017 - 06.2018
Lab Incharge & HOD of Computer Sciences
Group of Educational Institutes
09.2015 - 07.2017
Happy Palace School
Matriculation (SSC) from Computer Science
Delhi College
Intermediate (HSC) from Pre-Engineering
Indus University
Bachelor from Electronics Engineering