Nasra Munawar
Client Success Manager
Lahore
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am hardworking and passionate job seeker with strong organizational skills eager to learn and improve within my position. Ready to help team achieve company goals if needed also i have little bit experience with GHL & PLP.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Client Success Asosiate
VestMAp
CA
01.2022 - 05.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Managed client's on Zoom and emails
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
VA/Customer Support Representative
Newtrul
Willmington DE
01.2021 - 01.2022
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
VA/Customer Service Representative
Mindbridge
Lahore
01.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
Senior Customer Support Executive
DGS
Lahore
03.2015 - 12.2018
- Conducted surveys to determine customer opinion of products and services.
- Implemented and developed customer service training processes.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided Video and call support
Education
Bachelor of Science - Human Services/ Marketing
KIU
Pakistan 04.2013 - 10.2017
Skills
Client Management
Active Listening
Email handling
Communicating with clients
Coaching clients
Quick learner
Working under pressure
Pipeline Pro
GHL
Additional Information
Here are the list of few short term projects I have worked on.
Assistant Recruiter at Octagon Solutions a USA based recruitment agency
Worked with Andrew Cass for few months and learned a lot.
I am pro at Canva
Slack
Discord
Salesloft
Zendesk (ticket processing)
VestMap
Travelling
I love to travel and see different cultures and places. It is kind of kick for me. I have not been to a lot of places yet but US, France, Japan are on my list.
Timeline
Client Success Asosiate
VestMAp
01.2022 - 05.2022
VA/Customer Support Representative
Newtrul
01.2021 - 01.2022
VA/Customer Service Representative
Mindbridge
01.2019 - 11.2020
Senior Customer Support Executive
DGS
03.2015 - 12.2018
Bachelor of Science - Human Services/ Marketing
KIU
04.2013 - 10.2017