Nasra Munawar
Client Success Manager
Lahore
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am hardworking and passionate job seeker with strong organizational skills eager to learn and improve within my position. Ready to help team achieve company goals if needed also i have little bit experience with GHL & PLP.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Client Success Asosiate
VestMAp
CA
01.2022 - 05.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Managed client's on Zoom and emails
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
VA/Customer Support Representative
Newtrul
Willmington DE
01.2021 - 01.2022
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
VA/Customer Service Representative
Mindbridge
Lahore
01.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
Senior Customer Support Executive
DGS
Lahore
03.2015 - 12.2018
- Conducted surveys to determine customer opinion of products and services.
- Implemented and developed customer service training processes.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided Video and call support
Education
Bachelor of Science - Human Services/ Marketing
KIU
Pakistan 04.2013 - 10.2017
Skills
Client Management
undefinedAdditional Information
Here are the list of few short term projects I have worked on.
Assistant Recruiter at Octagon Solutions a USA based recruitment agency
Worked with Andrew Cass for few months and learned a lot.
I am pro at Canva
Slack
Discord
Salesloft
Zendesk (ticket processing)
VestMap
Travelling
I love to travel and see different cultures and places. It is kind of kick for me. I have not been to a lot of places yet but US, France, Japan are on my list.
Timeline
Client Success Asosiate
VestMAp
01.2022 - 05.2022
VA/Customer Support Representative
Newtrul
01.2021 - 01.2022
VA/Customer Service Representative
Mindbridge
01.2019 - 11.2020
Senior Customer Support Executive
DGS
03.2015 - 12.2018
Bachelor of Science - Human Services/ Marketing
KIU
04.2013 - 10.2017
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