NASIRA ALTAF

• Lead student counseling, co-curricular activities, and the Community Support Club.
• Foster student civic engagement through outreach, mentoring, and NGO collaborations.
• Recognized for strong leadership and adaptability in academic and community development roles.

• Facilitated teaching sessions to develop communication and interpersonal skills.
• Organized meetings and events to engage participants effectively.
• Delivered presentations to diverse audiences, enhancing public speaking abilities.
• Developed curricula and training materials tailored to audience needs for better learning outcomes.

Experience: Aman Foundation

Roles Held:

• Quality Assurance & Trainings
• ISO 9001:2008 Internal Auditor
• ISO 9001:2008 Internal Trainer
• ISO 9001:2008 Document Controller
• Complaint Management Lead

Key Responsibilities:

• Ensured effective internal communication and promoted awareness of the quality management system.
• Maintained the integrity of the quality management system during organizational changes.
• Managed the Complaints Administrative Team.
• Developed and maintained systems and procedures for complaint management.
• Developed and managed policies related to complaints.
• Delivered training and education on complaints management and customer care.
• Promoted governance development and ensured proper feedback mechanisms.