Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Narmeen Sajid

Narmeen Sajid

Customer Onboarding Specialist
Lahore, Punjab

Summary

Detail-oriented Client onboarding Analyst with 5+ years of experience enforcing performance on client accounts. Reviews borrowing and payment history in light of other metrics predicting account performance to recommend and implement effective collections policy. Dedicated to service through maximizing returns. Proven ability to manage workflows and support business origination processes efficiently.

Overview

2026
2026
years of professional experience

Work History

Customer Onboarding Specialist

Tapcheck
7 2023 - Current
  • Provide real-time customer support for clients, responding to inquiries via chat, email, and phone.
  • Collected, analyzed, and synthesized financial, legal, and regulatory information to support comprehensive due diligence, and ensure compliance with established credit risk frameworks.
  • Utilized digital tools and databases to extract, verify, and organize large volumes of structured and unstructured data for financial and legal assessments.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Manage and resolve a high volume of tickets efficiently using Zendesk, adhering to SLA response times.
  • Supported internal teams with administrative coordination, follow-up scheduling, and documentation management to ensure seamless operations.
  • Regularly analyze customer feedback to recommend process improvements, and optimize the user experience.
  • Support multilingual customers, facilitating smooth communication and understanding across diverse APAC regions.
  • Assist customers with account setup, product usage, and troubleshooting through effective guidance.
  • Maintain a 95% customer satisfaction score by consistently delivering top-tier service.
  • Authored clear, concise, and well-organized reports and summaries outlining findings, red flags, and recommendations for senior decision-makers.


Technical & Billing Support Specialist

Motive
04.2022 - 06.2023
  • Installing and maintaining hardware
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
  • Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.

Customer Experience Analyst

SadaPay
07.2021 - 04.2022
  • Streamlined communication processes for improved customer experiences and increased overall satisfaction.
  • Reduced response time to customer inquiries by implementing efficient workflow processes.
  • Triaged and resolved support requests via phone, email, live chat and remote web access.
  • Collaborated with cross-functional teams to address systemic issues impacting the customer experience.
  • Assisted in developing strategies for increasing retention rates through data-driven insights into customer behavior patterns.
  • Reported high level of data quality metrics to staff and management.
  • Served as a subject matter expert on company policies, products, and procedures when advising both internal stakeholders and external customers alike.

Customer Service Representative

PTCL Lhr
05.2017 - 12.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Master of Economics (M.Phil.) - Economics

Kinnaird College For Women University
Lahore
12.2024 -

Bachelor in Economics - Economics

Lahore College For Women University
Lahore
05.2021 -

Intermediate (General science) - Mathematics, Economics, Statistics

Lahore College For Women University
Lahore
12.2017 -

Matriculation - Computer studies -

Laurel Bank Public School
Lahore
12.2015 -

Skills

Internal technical communications

Support ticketing systems

Remote support

Software knowledge

Incident management

Ticket management

Timeline

Master of Economics (M.Phil.) - Economics

Kinnaird College For Women University
12.2024 -

Technical & Billing Support Specialist

Motive
04.2022 - 06.2023

Customer Experience Analyst

SadaPay
07.2021 - 04.2022

Bachelor in Economics - Economics

Lahore College For Women University
05.2021 -

Intermediate (General science) - Mathematics, Economics, Statistics

Lahore College For Women University
12.2017 -

Customer Service Representative

PTCL Lhr
05.2017 - 12.2018

Matriculation - Computer studies -

Laurel Bank Public School
12.2015 -

Customer Onboarding Specialist

Tapcheck
7 2023 - Current

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Narmeen SajidCustomer Onboarding Specialist