Narmeen Sajid
Finance Operational Analyst
Lahore, Punjab
Summary
Experienced with financial analysis, process improvement, and risk management. Utilizes strong analytical skills and attention to detail to enhance operational efficiency. Knowledge of financial regulations and compliance standards.
Overview
2026
2026
years of professional experience
Work History
Finance Operational Analyst
Tapcheck
7 2023 - Current
- Implemented robust internal controls to maintain compliance with regulatory requirements and minimize risks associated with fraud or errors.
- Conducted rigorous due diligence on potential acquisitions, contributing to informed decision-making by senior leadership.
- Analyzed complex data sets using advanced Excel functions thus providing valuable insights that guided strategic decisionmaking.
- Developed, maintained, and enhanced complex financial models including debt, tax equity, operating, and portfolio models to forecast cash flows, assess tax impacts, and evaluate investor returns.
- Supported routine financial reporting and responded to ongoing information requests from construction debt, permanent debt, and tax equity providers.
- Contributed to process improvement by creating and refining financial modeling templates and helping integrate them into broader company workflows.
Technical & Billing support specialist
Motive
04.2022 - 06.2023
- Installing and maintaining hardware
- Troubleshooting and solving hardware and software issues
- Verifying with other departments that orders have been fulfilled
- Reviewing invoices to ensure billing accuracy
- Reconciling invoices with balance sheet reports and resolving any discrepancies
- Ensuring clients' billing accounts are set up correctly and according to their requirements
- Maintaining updated records of accounts receipt.
Customer Experience Manager
SadaPay
07.2021 - 04.2022
- Defining and executing a comprehensive and proactive strategy for customer satisfaction
- Manage all aspects of the customer relationship including prioritization of key focus areas, evaluation of problem-solving, and ongoing response on problems from in-house teams and making them aware of transactions related issues
- Gathering, organizing, and presenting knowledge about new policies to customers
- Making outbound calls for the review alert, package position, and card delivery issues
- Outbound chat experience with customers
- Developed deep understanding of App its partners and working.
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
- Dealing with clients regarding service problems
- Welcoming them warmly and guiding the procedures
- Listen to the queries and providing them the solutions
- Register all complaints, maintaining the records and reporting to the line manager
- Answering all incoming calls.
Education
Master of Economics (M.Phil.) - Economics
Kinnaird College For Women University
12.2024 -
Bachelor of Science - Economics
Lahore College For Women University
05.2021 -
Intermediate (General science) - Mathematics, Economics, Statistics
Lahore College for Women University
12.2017 -
Matriculation - Computer studies - undefined
Laurel bank Public School
12.2015 -
Skills
APAC Market Knowledge
Cash flow management
Cost analysis
CRM Systems (Zendesk, Salesforce, etc)
Multilingual Support (Specify languages spoken)
Cross-functional Team Collaboration
Service Level Agreement (SLA) Management
Technical Support & Guidance
Communication & Empathy
Process Improvement
LinkedIn Profile
https://www.linkedin.com/in/narmeen-khawaja-8775a0184/
Timeline
Master of Economics (M.Phil.) - Economics
Kinnaird College For Women University
12.2024 -
Technical & Billing support specialist
Motive
04.2022 - 06.2023
Customer Experience Manager
SadaPay
07.2021 - 04.2022
Bachelor of Science - Economics
Lahore College For Women University
05.2021 -
Intermediate (General science) - Mathematics, Economics, Statistics
Lahore College for Women University
12.2017 -
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
Matriculation - Computer studies - undefined
Laurel bank Public School
12.2015 -
Finance Operational Analyst
Tapcheck
7 2023 - Current