Narmeen Sajid
Fintech Support Specialist
Lahore
Summary
Positive and upbeat Fintech Support Specialist bringing five years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work History
Fintech support specialist- Payroll specialist
Tapcheck
07.2023 - Current
- Provide exceptional customer service by addressing and resolving customer concerns, questions, and issues with a smile
- Respond to customer inquiries promptly and professionally through various channels, including email, phone, and chat
- Work on customer support ticket queues efficiently, ensuring timely resolution of issues and maintaining high customer satisfaction
- Guide users through the Tapcheck platform, demonstrating its features and functionalities
- Troubleshoot technical problems, collaborating with our tech team to ensure swift resolutions
- Identify opportunities for process improvements and contribute to a seamless customer experience
- Keep up to date with product knowledge to efficiently assist customers and enhance their overall satisfaction
- Execute all the tasks with the highest level of quality, ensuring every customer interaction reflects commitment to excellence
Technical & Billing support specialist
Motive
04.2022 - 06.2023
- Installing and maintaining hardware
- Troubleshooting and solving hardware and software issues
- Verifying with other departments that orders have been fulfilled
- Reviewing invoices to ensure billing accuracy
- Reconciling invoices with balance sheet reports and resolving any discrepancies
- Ensuring clients' billing accounts are set up correctly and according to their requirements
- Maintaining updated records of accounts receipt
Customer service specialist
SadaPay
07.2021 - 04.2022
- Defining and executing a comprehensive and proactive strategy for customer satisfaction
- Manage all aspects of the customer relationship including prioritization of key focus areas, evaluation of problem-solving, and ongoing response on problems from in-house teams and making them aware of transactions related issues
- Gathering, organizing, and presenting knowledge about new policies to customers
- Making outbound calls for the review alert, package position, and card delivery issues
- Outbound chat experience with customers
- Developed deep understanding of App its partners and working
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
- Dealing with clients regarding service problems
- Welcoming them warmly and guiding the procedures
- Listen to the queries and providing them the solutions
- Register all complaints, maintaining the records and reporting to the line manager
- Answering all incoming calls
Education
Master of Economics (M.Phil.) - Economics
Kinnaird College for Women University
Bachelor's Degree - Economics
Lahore College for Women University
Intermediate - Mathematics, Economics, Statistics
Lahore College for Women University
Matriculation - Computer studies
Laurel bank Public School
Skills
- Zendesk
- Invoice Processes
- QuickBooks Expertise
- Financial Reporting
- Excel Proficient
- Payment Collections
Timeline
Fintech support specialist- Payroll specialist
Tapcheck
07.2023 - Current
Technical & Billing support specialist
Motive
04.2022 - 06.2023
Customer service specialist
SadaPay
07.2021 - 04.2022
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
Bachelor's Degree - Economics
Lahore College for Women University
Intermediate - Mathematics, Economics, Statistics
Lahore College for Women University
Matriculation - Computer studies
Laurel bank Public School
Master of Economics (M.Phil.) - Economics
Kinnaird College for Women University
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