Zendesk
Narmeen Sajid
Lahore
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Success Manager/Client Relations Specialist
Tapcheck
7 2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Implemented customer feedback loops, integrating customer suggestions into product development for enhanced user experience.
Technical & Billing support specialist
Motive
04.2022 - 06.2023
- Installing and maintaining hardware
- Troubleshooting and solving hardware and software issues
- Verifying with other departments that orders have been fulfilled
- Reviewing invoices to ensure billing accuracy
- Reconciling invoices with balance sheet reports and resolving any discrepancies
- Ensuring clients' billing accounts are set up correctly and according to their requirements
- Maintaining updated records of accounts receipt.
Customer service specialist
SadaPay
07.2021 - 04.2022
- Defining and executing a comprehensive and proactive strategy for customer satisfaction
- Manage all aspects of the customer relationship including prioritization of key focus areas, evaluation of problem-solving, and ongoing response on problems from in-house teams and making them aware of transactions related issues
- Gathering, organizing, and presenting knowledge about new policies to customers
- Making outbound calls for the review alert, package position, and card delivery issues
- Outbound chat experience with customers
- Developed deep understanding of App its partners and working.
Digital Marketing Specialist
Web do Solutions
05.2019 - 11.2019
- Planning and executes all web, SEO/SEM email, social media, and display advertising campaigns
- Designs, builds, and maintains our social media presence
- Brainstorm new and creative growth strategies through digital marketing
- Planning, executing, and measuring experiments and conversion tests
- Collaborating with internal teams to create landing pages and optimize user experience
- Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
- Dealing with clients regarding service problems
- Welcoming them warmly and guiding the procedures
- Listen to the queries and providing them the solutions
- Register all complaints, maintaining the records and reporting to the line manager
- Answering all incoming calls.
Education
Master of Economics (M.Phil.) - Economics
Kinnaird College For Women University
12.2024 -
Bachelor's Degree - Economics
Lahore College for Women University
12.2021 - undefined
Intermediate (General science) - Mathematics, Economics, Statistics
Lahore College for Women University
12.2017 - undefined
Matriculation - Computer studies - undefined
Laurel bank Public School
12.2015 - undefined
Skills
Financial Reporting
Customer Relationship Building
Training and mentoring
Customer Relations
Client service optimization
Excel Proficient
Payment Collections
Software
Salesforce
Excel
Zuora
SAP
Timeline
Master of Economics (M.Phil.) - Economics
Kinnaird College For Women University
12.2024 -
Technical & Billing support specialist
Motive
04.2022 - 06.2023
Bachelor's Degree - Economics
Lahore College for Women University
12.2021 - undefined
Customer service specialist
SadaPay
07.2021 - 04.2022
Digital Marketing Specialist
Web do Solutions
05.2019 - 11.2019
Intermediate (General science) - Mathematics, Economics, Statistics
Lahore College for Women University
12.2017 - undefined
Customer Service Representative
PTCL Lhr
05.2017 - 12.2018
Matriculation - Computer studies - undefined
Laurel bank Public School
12.2015 - undefined
Customer Success Manager/Client Relations Specialist
Tapcheck
7 2023 - Current
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