Summary
Overview
Work History
Education
Skills
CONTACT
PERSONAL INFORMATION
Timeline
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Naqi Taufeeq

Customer Service representative
Lahore, Punjab,PB

Summary

Young and Energetic individual with 1 year experience in Freight Forwarding Company, self-motivated and charged every time to accept the challenge put forward

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Ibex
05.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Service Representative

Mind Bridge
12.2023 - 12.2024
  • Handles inbound and outbound calls, emails, or chats to assist customers with inquiries or issues.
  • Diagnoses issues quickly and provides effective solutions or escalates them to the right the team we needed
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.

Aramex (KSA)
  • Collects goods from a store, restaurant, warehouse, or seller.
  • Ensures items match the order (correct quantity, quality, packaging).

Geepas - Salesman KSA
  • 1. Making good display for products
  • 2. Salesman & marketing

MSS Logistics
12.2022 - 11.2023
  • 1. Driver Assignment
  • 2. Real-Time Communication & Tracking
  • 3. Documentation & Compliance
  • 4. Load Planning

Freight Consultants - Customer Service & Operations KSA
08.2018 - 12.2019
  • 1. Tracking of Multiple Shipments online.
  • 2. Coordinating with Courier and Freight Forwarding Companies.
  • 3. Checking emails and replying emails with updates to customers.
  • 4. Arranging pickups for international and domestic shipments.
  • 5. Filling Airway bills with correct information.
  • 6. Preparing Shipments reports for manager.
  • 7. Assisting operations in providing correct updates for deliveries of shipments.
  • 8. Requesting for Quotes and Negotiations with Forwarders.
  • 9. Collecting Documents from Customers and submitting it to brokers.
  • 10. Providing Correct information of documents to customers for clearance in Air, Sea or Road.
  • 11. Maintain Files of Payments and Shipping Documentations.
  • 12. Communicating with necessary departments related to clearance, delivery or pickup of shipments

Lulu - Storekeeper KSA
01.2018 - 07.2019
  • 1. SET UP ALL THE PRODUCTS AND THINGS
  • 2. RECEIVE DELIVERIES AND FIX IN STORE
  • 3. CHECK THE PRICE IF THERE ISSUE AND DIFFICULTY TOLD MANAGER
  • 4. MAIN POINT OF CONTACT FOR MARKET ITEM MANAGEMENT INCLUDING DATA WORKS
  • 5. RE – ORDERING OF ALL STOREROOM ITEMS IN TIME
  • 6. MAKING RECORD
  • 7. HEAVY LIFTING, PUSHING AND PULLING IN THE LOADING AND UNLOADING OF TRUCKS, CARTS AND CONVEYORS

Education

Intermediate -

AL ATIAF SCHOOL JEDDAH

Skills

1 English: Speaking & Reading

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CONTACT

  • PHONE: +92 3214179912
  • EMAIL: Naqi9238@gmail.com

PERSONAL INFORMATION

  • Date of Birth: 2nd December 2000
  • Nationality: Pakistani
  • Status: Single
  • Fathers Name: Taufeeq Ahmad

Timeline

Customer Service Representative

Ibex
05.2025 - Current

Customer Service Representative

Mind Bridge
12.2023 - 12.2024

MSS Logistics
12.2022 - 11.2023

Freight Consultants - Customer Service & Operations KSA
08.2018 - 12.2019

Lulu - Storekeeper KSA
01.2018 - 07.2019

Aramex (KSA)

Geepas - Salesman KSA

Intermediate -

AL ATIAF SCHOOL JEDDAH

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Naqi TaufeeqCustomer Service representative