NAMRA MUKHTAR
Mandi Bahauddin,PB
Summary
Dynamic and results-driven CSO at MCB Bank, recognized for expertise in account opening and exceptional communication skills. Passionate about delivering satisfactory customer service and skilled in bancassurance, I excel in problem-solving to enhance client satisfaction and drive business growth. Committed to fostering responsible banking practices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CSO
MCB Bank
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - ASSOCIATE DEGREE IN ARTS
GHAZALI COLLEGE FOR WOMEN
Phalia, Punjab, Pakistan12-2022
INTERMEDIATE - ICS
GOVT GIRLS HIGHER SECONDARY SCHOOL
MIANWAL RANJHA TEHSIL & DISTT MANDI BAHAUDDIN09-2020
MATRIC - Science Education
GOVT GIRLS HIGHER SECONDARY SCHOOL
MIANWAL RANJHA TEHSIL & DISTT M.B.DIN PUNJAB07-2018
Skills
- EXPERT IN ACCOUNT OPENING
- SKILLED IN BANCCASSURANCE
- GOOD COMMUNICATION SKILLS
- SATISFACTORY CUSTOMER SERVICES
- PROBLEM SOLVING
Certification
- GENDER SENSITIVITY AT WORKPLACE
- RAAST PAKISTAN'S INSTANT PAYMENT SYSTEM
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
CSO
MCB Bank
02.2024 - Current
Bachelor of Arts - ASSOCIATE DEGREE IN ARTS
GHAZALI COLLEGE FOR WOMEN
INTERMEDIATE - ICS
GOVT GIRLS HIGHER SECONDARY SCHOOL
MATRIC - Science Education
GOVT GIRLS HIGHER SECONDARY SCHOOL
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