Naila Mehnaz

To find a position within a work place that challenges me to perform and improve my skills an environment that offers me to help other as much as learn from them and an opportunity for growth and Career advancement. This objective would be supported by my qualification, in addition offer me the opportunity for increasing level of responsibility and professional growth.

I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. Apart from being a proactive Lerner, I am actively involved in extra-curricular activities inside and outside of campus. I am able to think quickly in emergency situations and in those requiring quick assessment of many factors in order to make appropriate decisions. Experienced customer care bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.

• The Project of Superior Group of Colleges, Customer Care Manager, 7 Years
• The Spirit School (TSS) Corporate Office, Corporate Officer, 4 Years
• (The Project of Superior Group of Colleges), Call Center representative (CSR), 2 Years

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 21 staff members.

• Address conflicts impartially and focus on finding a fair solution.
• Facilitate discussions between conflicting parties to understand their perspectives and work towards a resolution.
• Build strong relationships within your organization and with external partner.
• Regularly seek feedback on your management style and areas for improvement.
• Keep accurate records of team performance, project progress, and any issues that arise.
• Regularly report to upper management on team achievements, challenges, and future plans.