Naila Khalid
Employee At Ayat Real Estate
Gujar Khan
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Customer satisfaction and contributing to company success. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Manager
Ayat Real Estate
Gujar Khan
02.2022 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Admin and Hr Manager
Swan Valley Shelter
Rawalpindi
03.2017 - 01.2022
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Education
Matriculuation - Science Education
02.2003 - 07.2005
HSSC - Art Education
03.2008 - 02.2010
Bachelor of Arts - Education
03.2011 - 03.2012
Master of Arts - Master in History
04.2014 - 06.2016
Bachelor of Education - Education
04.2019 - 07.2021
Skills
Personnel training and development
undefinedTimeline
Customer Service Manager - Ayat Real Estate
02.2022 - Current
Allama Iqbal Open University - Bachelor of Education , Education
04.2019 - 07.2021
Admin and Hr Manager - Swan Valley Shelter
03.2017 - 01.2022
Punjab University Lahore - Master of Arts, Master in History
04.2014 - 06.2016
Allama Iqbal Open University - Bachelor of Arts, Education
03.2011 - 03.2012
Higher Secandary School - HSSC, Art Education
03.2008 - 02.2010
Secandory School Gujar Khan - Matriculuation, Science Education
02.2003 - 07.2005
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