Naila Badruddin
Coordinator, Dental Clinics
karachi
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
23
23
years of professional experience
2007
2007
years of post-secondary education
11
11
Certifications
3
3
Languages
Work History
Coordinator, Dental Clinics
Aga Khan University Hospital
03.2024 - Current
- Provide strategic leadership in planning and executing departmental goals aligned with the hospital’s mission and vision.
- Oversee daily clinical and administrative operations to ensure smooth workflow and high standards of patient care.
- Develop and manage departmental budgets; monitor expenditures and implement cost-control measures.
- Supervise staff recruitment, onboarding, training, and performance evaluations to maintain a skilled and motivated workforce.
- Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
- Monitor and maintain inventory, equipment, and supplies to support uninterrupted service delivery.
- Implement quality improvement initiatives and lead departmental audits and readiness for external inspections.
- Analyze operational data and performance indicators to inform decision-making and service enhancement.
- Promote a culture of safety, accountability, and continuous professional development within the team.
- Address patient feedback and complaints; implement corrective actions to enhance patient satisfaction.
- Coordinate with other departments, hospital administration, and external stakeholders to ensure integrated service delivery.
- Ensure accurate and timely documentation, reporting, and data management in line with institutional standards.
- Facilitate interdepartmental communication and represent the department in hospital management meetings and committees.
Supervisor, Dental Clinics
Aga Khan University Hospital
11.2011 - 03.2024
- Lead and supervise day-to-day operations of the dental clinics at the main campus.
- Act as Dental Clinic Coordinator, bridging communication among consultants, assistants, lab personnel, and administration.
- Develop and implement patient flow strategies and resource optimization plans to improve service delivery and boost clinic revenue.
- Lead Joint Commission International Accreditation (JCIA) audits.
- Mentor, train, and evaluate dental assistants.
- Design and manage staff rota schedules and calculate overtime.
- Ensure procurement and availability of consumables.
- Supervise dental hygiene student sessions and coordinate lab work.
- Oversee equipment maintenance and coordination with finance/biomedical teams.
- Improve recall systems and appointment tracking.
Dental Assistant
Aga Khan University Hospital
01.2005 - 10.2011
- Provided chairside support in specialties including Restorative Dentistry, Oral Surgery, Prosthodontics, Endodontics, and Radiology.
- Maintained patient records and scheduled appointments.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Aga Khan Diagnostic Centre
01.2003 - 01.2005
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Dental Assistant
Mitha Dental Practice
01.2002 - 01.2003
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
Education
M.A. - Arts
University of Sindh
B.A. - Arts
University of Sindh
HSC - Pre-Medical
Govt. Higher Secondary School
Skills
- Dental Clinic Coordination
- Operational Efficiency & Cost Management
- Patient Scheduling & Retention
- Staff Training & Supervision
- Revenue Growth Strategy
- MS Office & Dental Software
- JCIA Standards Compliance
- Strong Communication & Leadership Skills
- Adaptability and flexibility
- Administrative leadership
Certification
Certified Professional in Healthcare Quality (CPHQ) (Preparatory course for certified professional in healthcare quality)
Timeline
Coordinator, Dental Clinics
Aga Khan University Hospital
03.2024 - Current
Supervisor, Dental Clinics
Aga Khan University Hospital
11.2011 - 03.2024
Dental Assistant
Aga Khan University Hospital
01.2005 - 10.2011
Dental Assistant
Aga Khan Diagnostic Centre
01.2003 - 01.2005
Dental Assistant
Mitha Dental Practice
01.2002 - 01.2003
B.A. - Arts
University of Sindh
HSC - Pre-Medical
Govt. Higher Secondary School
M.A. - Arts
University of Sindh
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