Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment on achieve the corporate goal.
Hi, I’m
Naeem Khan
Senior Claim Adjuster
Karachi
Summary
Overview
20
years of professional experience
Work History
Claims Officer (Motor Dept.) / Client Relationship Officer
Job overview
- Coordinated survey activities and oversaw field operations
- Examined photographs and surveillance and any other documents relating to claims
- Performed field calculations to complete assessments
- Evaluated and investigated auto claims and decided whether insurer should pay claim
- Conducted thorough investigations to identify and classify damages for customer claims
- Reviewed police reports, invoices, or physical damages to determine the extent of liability
- Negotiated with claimants to settle claims
M/s. Pak Qatar General Takaful Ltd
Senior Claims Adjuster
03.2022 - Current
Job overview
- Interviewed claimants and witnesses to gather factual information.
- Consulted police and hospital records when needed.
- Examined photographs and statements.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Coordinated with underwriters to review policy coverage details and ensure accurate claim assessments, reducing discrepancies in the adjudication process.
- Verified insurance claims and determined fair amount for settlement.
- Followed up with insured individuals regarding premium and deductibles payments.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Negotiated Type settlement agreements to resolve disputes.
Pakistan Inspection Co. (Pvt.) ltd.
Motor Claim Surveyor
01.2010 - 02.2022
Job overview
- Entertaining Motors Surveys
- Reporting on monthly basis to Higher Authorities
- Visiting out of city for surveys (Interior Sindh, Quetta, Chamman)
Paradise Hotel
Engineering Department Chiller Plant Operator
12.2009 - 07.2010
Job overview
Karachi Sheraton Hotel & Towers
Engineering Department Chiller Plant Operator and Plumbering
05.2007 - 10.2009
Job overview
ECL Construction (Pvt.) Ltd.
Engineering Department Electrical & Plumbering
07.2005 - 06.2006
Job overview
Education
Scholar's Academy SchoolKarachi
Matric Karachi Board
University Overview
Skills
Microsoft Excel
Personal Information
Personal Information
- CNIC Number: 42401-3043992-5
- Father's Name: Naseem Khan
- Date of Birth: 01/02/88
- Nationality: Pakistani
Job Description And Additional Responsibilities
Job Description And Additional Responsibilities
- Taking Responsibilities to Maintain Office Electric Equipments.
- Manage the all documentation and filling in a proper Manner.
- Generate the preliminary report of losses.
- Preparing & Checking Final Reports of Survey.
Claims Officer Experience
Claims Officer Experience
Claims Officer (Motor Dept.) / Client Relationship Officer, Karachi, Sindh, Coordinated survey activities and oversaw field operations., Examined photographs and surveillance and any other documents relating to claims., Performed field calculations to complete assessments., Evaluated and investigated auto claims and decided whether insurer should pay claim., Conducted thorough investigations to identify and classify damages for customer claims., Reviewed police reports, invoices, or physical damages to determine the extent of liability., Negotiated with claimants to settle claims.Timeline
Senior Claims Adjuster
M/s. Pak Qatar General Takaful Ltd
03.2022 - Current
Motor Claim Surveyor
Pakistan Inspection Co. (Pvt.) ltd.
01.2010 - 02.2022
Engineering Department Chiller Plant Operator
Paradise Hotel
12.2009 - 07.2010
Engineering Department Chiller Plant Operator and Plumbering
Karachi Sheraton Hotel & Towers
05.2007 - 10.2009
Engineering Department Electrical & Plumbering
ECL Construction (Pvt.) Ltd.
07.2005 - 06.2006
Claims Officer (Motor Dept.) / Client Relationship Officer
Scholar's Academy School
Matric Karachi Board
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