Windows Server 2012
Naeem Arshad
Information Technology Administration
Lahore
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 14 years of experience in Multinational and Locally Enterprise organizations. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Overview
15
15
years of professional experience
16
16
Years of post-graduation education
4
4
Certifications
Work History
Deputy IT Manager
FMCG Sector (Cakes and Bakes, Pakistan & UAE)
Lahore
07.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated technical training and personal development classes for staff members.
- Updated status share with users and senior leaders on progress and roadblocks.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Assistant IT Manager
NordicEd (Pakistan & Sweden)
Lahore
05.2016 - 07.2020
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior IT & Network Administrator
Libayan Telecom
Benghazi
05.2014 - 04.2016
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Communicated with clients to verify roots and causes of connectivity problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
IT Administrator
Nokia Mobile, Pakistan
Lahore
04.2008 - 05.2014
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Assessed business requirements to forecast annual budgetary operational costs.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Developed multi-site IT execution strategies, aligning work orders at 22 locations to effectively align available resources with historical service data.
- Designed staffing plans for newly opened Branches locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed deficiencies based on internal audits and suggested remedies.
Education
Bachelor of Science - Computer Science
University of South Asia
Lahore, Pakistan 09.2000 - 09.2005
Associate of Applied Science - Associate Engineer (Computer Technology)
Ahmad Hassan Polytechnic Institute
Lahore, Pakistan 08.1997 - 07.2000
High School Diploma -
BISE, Lahore
Lahore 04.1995 - 07.1997
Skills
Risk mitigation planning
Certification
CompTIA A+ (CompTIA, Inc)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 93% oriented result by introducing [Helpdesk] for Complaint Ticketing System.
- Supervised team of 11 staff members.
Software
Microsoft Office 365 & 2016
Microsoft Dynamics 365 Technical Support
Windows 10, 11 Desktop Support
Mac OS Desktop Support for MacBook
MikroTik, Cisco, UBNT, Motorola
Badminton, Reading Articles, R&D at New Technology
Last 2 Years Runner up in Badminton Cakes and Bakes Supper League.
Reading Technology Base Articles.
Research and Development at Latest Technology
Timeline
Deputy IT Manager
FMCG Sector (Cakes and Bakes, Pakistan & UAE)
07.2020 - Current
Assistant IT Manager
NordicEd (Pakistan & Sweden)
05.2016 - 07.2020
Senior IT & Network Administrator
Libayan Telecom
05.2014 - 04.2016
MCP (Microsoft) Corvit International
11-2011
CCNA (Corvit International)
07-2008
IT Administrator
Nokia Mobile, Pakistan
04.2008 - 05.2014
Linux (SUSE, RedHat) Corvit International
04-2007
CompTIA A+ (CompTIA, Inc)
03-2001
Bachelor of Science - Computer Science
University of South Asia
09.2000 - 09.2005
Associate of Applied Science - Associate Engineer (Computer Technology)
Ahmad Hassan Polytechnic Institute
08.1997 - 07.2000
High School Diploma -
BISE, Lahore
04.1995 - 07.1997
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