Summary
Work History
Education
Skills
Timeline
Generic

Nadir Zafar

Lahore

Summary

Recent graduate with education and internship experience in web development. Highly poised and dedicated with talent in design principles and programming languages. Excellent eye for visual aesthetics paired with insight into data and backend functionality. User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets.

Work History

Service Desk Analyst

Grocer Express LLC
  • Resolved hardware and software issues through ServiceNow ticketing system.
  • Used Bomgar for remote support on both Mac and Windows platforms.
  • Documented all steps taken and escalated unresolved issues to higher-level support.
  • Submitted account creation requests and installed software (e.g., Adobe, Microsoft 365).
  • Troubleshot errors such as application crashes and license expirations.
  • Managed user account issues including login problems and account lockouts.
  • Provisioned user phones using MobileIron Go.
  • Delivered customer support and problem resolution effectively.

Customer Service Representative

Range Belting International
  • Handled 90+ calls daily, including customer sign-ups, data retrieval, product information, and cancellations.
  • Trained two new employees on software usage and data entry.
  • Achieved a 75% customer satisfaction rate.
  • Developed a new strategy to reduce customer cancellations.

Graphic Designer

Elite Techlogix
  • Designed high-end graphics for a small business, handling a high volume of layout and production designs.
  • Utilized InDesign, Adobe Illustrator, and Photoshop.

Virtual Assistant

NMA Consulting
  • Managed high sales volumes on Amazon store and handled customer queries.
  • Offered reinstatement services and ran PPC campaigns to boost business growth.

Freelance Web Developer

.
  • Quantum Industries (quantumindustries.pk): Developed and designed a professional website for Quantum Industries, ensuring a seamless user experience.
  • Go Smoker (gosmoker.com.pk): Created a visually appealing and functional website for Go Smoker, incorporating e-commerce features.
  • Data Dons (datadons.com): Designed and built a user-friendly website for Data Dons, optimizing for performance and usability.

Freelance SEO Specialist

.
  • Website Optimization: Performed SEO for various websites, improving search engine rankings through on-page and off-page optimization techniques.
  • Keyword Research & Strategy: Conducted keyword research to enhance content visibility and organic search traffic.
  • Performance Tracking: Monitored website performance using tools like Google Analytics and SEMrush to refine SEO strategies and drive results.

Education

H&D Degree Programme -

TMUC
Lahore
04-2025

O Levels -

BDC
Lahore

A Levels -

BDC

Skills

  • Client Relations
  • Technical Support
  • Escalation management
  • Client Relationship Management
  • Remote Technical Support
  • Documentation
  • Web Development
  • SEO

Timeline

Service Desk Analyst

Grocer Express LLC

Customer Service Representative

Range Belting International

Graphic Designer

Elite Techlogix

Virtual Assistant

NMA Consulting

Freelance Web Developer

.

Freelance SEO Specialist

.

H&D Degree Programme -

TMUC

O Levels -

BDC

A Levels -

BDC

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Nadir Zafar