Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nadia Shoaib

Computer Science Intern
Rawalpindi, Punjab,PB

Summary

Dynamic professional with a proven track record in customer service at Home Tuition, adept at enhancing customer satisfaction through effective conflict resolution and empathy. Skilled in time management and group tutoring, I excel in fostering skills development and adaptability, ensuring a positive impact on student learning and client loyalty.

Overview

2026
2026
years of professional experience
4
4
Certifications

Work History

Tutor

Home Tuition
2025 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Customer Service Representative

2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Volunteer

Alkhidmat Foundation
05.2025 - 10.2025
  • Assisted with special events and programs
  • Used strong interpersonal communication skills to convey information to others.
  • Enhanced educational opportunities by volunteering as teaching assistant in event

Education

Bachelor of Science - Computer And Information Sciences

Gomal University
05.2001 -

High School Diploma -

Punjab Group of Colleges
05.2001 -

Matric - Computer Science

House of Secondary Education
05.2001 -

Skills

Time management

Certification

Restaurant manager

Timeline

Volunteer

Alkhidmat Foundation
05.2025 - 10.2025

Bachelor of Science - Computer And Information Sciences

Gomal University
05.2001 -

High School Diploma -

Punjab Group of Colleges
05.2001 -

Matric - Computer Science

House of Secondary Education
05.2001 -

Tutor

Home Tuition
2025 - Current

Customer Service Representative

2025 - Current
Nadia ShoaibComputer Science Intern