Nadia Shoaib
Computer Science Intern
Rawalpindi, Punjab,PB
Summary
Dynamic professional with a proven track record in customer service at Home Tuition, adept at enhancing customer satisfaction through effective conflict resolution and empathy. Skilled in time management and group tutoring, I excel in fostering skills development and adaptability, ensuring a positive impact on student learning and client loyalty.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Tutor
Home Tuition
2025 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Customer Service Representative
2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Volunteer
Alkhidmat Foundation
05.2025 - 10.2025
- Assisted with special events and programs
- Used strong interpersonal communication skills to convey information to others.
- Enhanced educational opportunities by volunteering as teaching assistant in event
Education
Bachelor of Science - Computer And Information Sciences
Gomal University
05.2001 -
High School Diploma -
Punjab Group of Colleges
05.2001 -
Matric - Computer Science
House of Secondary Education
05.2001 -
Skills
Time management
Group tutoring
Skills development
Adaptability and flexibility
Call management
Decision-making
Customer satisfaction measurement
Call center operations
Quality control
Coordination
Certification
Restaurant manager
Timeline
Volunteer
Alkhidmat Foundation
05.2025 - 10.2025
Bachelor of Science - Computer And Information Sciences
Gomal University
05.2001 -
High School Diploma -
Punjab Group of Colleges
05.2001 -
Matric - Computer Science
House of Secondary Education
05.2001 -
Tutor
Home Tuition
2025 - Current
Customer Service Representative
2025 - Current