Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Nadia Channa

Nadia Channa

Community Services Professional
Naudero,SD

Summary

Dynamic professional with experience at Sindh Rural Support Organization, adept in conflict resolution and document management. Proven track record in enhancing customer satisfaction through effective communication and meticulous record-keeping. Skilled in Microsoft Office and research analysis, contributing to impactful community-level studies and improving service processes.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Complaint Help Desk Officer

Sindh Rural Support Organization - SRSO
03.2023 - 05.2025
  • Managed office correspondence, emails, and incoming calls with accuracy and confidentiality.
  • Handled routine service calls, ensuring prompt responses and consistent support quality.
  • Supported feedback collection to improve customer service processes and beneficiary satisfaction.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained records, files, and registers for easy retrieval and compliance.
  • Prepared letters, reports, and internal communications using standard office formats.

Research Associate

Sindh Rural Support Organization - SRSO
12.2022 - 02.2023
  • Conducted field surveys and interviews to gather accurate community-level research data focusing Child Rights and GBV cases.
  • Assisted in preparing questionnaires, checklists, and data collection tools for field activities.
  • Entered and cleaned research data to maintain consistency and accuracy in records.
  • Supported monitoring visits by documenting observations and updating progress notes.

Education

Master of Arts -

Shah Abdul Latif University
Khairpur, Sindh, Pakistan
04.2001 -

Skills

Conflict resolution techniques

Document management

Community Services

Research and analysis

Visitor management

Problem-solving abilities

Interests

Reading Books

Hiking

Timeline

Complaint Help Desk Officer

Sindh Rural Support Organization - SRSO
03.2023 - 05.2025

Research Associate

Sindh Rural Support Organization - SRSO
12.2022 - 02.2023

Master of Arts -

Shah Abdul Latif University
04.2001 -

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Nadia ChannaCommunity Services Professional