Current affairs
Nadia Asghar
Restaurant Manager
Lahore,Pakistan
Summary
Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and promote professional development. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
7
7
years of professional experience
Work History
Floor Manager
Tuscany Courtyard
Lahore, Pakistan
06.2021 - 01.2024
- Developed plans and strategies to promote continuous improvement.
- Completed customer orders with speed and accuracy.
- Supported team by demonstrating respect and willingness to help.
- Handled high volume calls to address customer inquiries and concerns.
- Monitored and updated stock levels and inventory databases.
- Kept appropriate stock levels to match expected demand.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
Restaurant Manager
Subway
Lahore, Pakistan
02.2017 - 02.2020
- Completed customer orders with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Monitored and updated stock levels and inventory databases.
- Analysed operations to improve restaurant efficiency and service levels.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Education
Graduation - English Literature
University of Sargodha
Punjab Pakistan 01.2009
Skills
Floor plan design
Store Management
Complaint management
Promotional activity analysis
Relationship Management
Customer service skills
Strategic Planning
Public Relations
Problem-solving
Team building
Communication skills
Staff training
Self motivated
Marketing strategy development
Staff activity management
Market analysis
Brand management
Interests
Reading
Travelling
Interior designing
Timeline
Floor Manager
Tuscany Courtyard
06.2021 - 01.2024
Restaurant Manager
Subway
02.2017 - 02.2020
Graduation - English Literature
University of Sargodha