Summary
Overview
Work History
Education
Skills
Accomplishments
Reading
Cricket
Languages
Certification
Timeline
Generic

Nadeem Razzaq

House No 40/5 Tawana House Habib Ullah Road Ghari Shahu Lahore, Punjab

Summary

Dynamic professional with extensive experience in digital sales and telemarketing at Habib Bank Limited. Proven track record in customer service and team leadership, consistently exceeding sales goals. Skilled in strategic planning and relationship management, driving growth through effective cross-selling and tailored solutions. Committed to enhancing client satisfaction and business performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager Digital Sales and Tele Marketing

Habib Bank Limited
06.2022 - Current
  • Responsible for acquisition of Unsecured products through Tele sales.
  • Liaison with Regional and Management of Retail Bank.

Ensuring that all the specified Policies and processes as specified in the Product Program and SOPs are strictly adhered to and complied at all levels.

  • Planning the strategies regarding Institutional as well as Individual sales. Looking After Value-Added services & Cross Sell.
  • Coordinating with different departments for better approval rates & for the growth of the business e.g., CIU, OPPS, and Collections
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Relationship Manager/Branch Manager

The Bank Of Punjab
12.2017 - 06.2022
  • Deposit mobilization & cross sell, Managing team (Targets, Achievements, strategy).
  • Market survey, Portfolio Management, Maintaining a deep knowledge of company products and services.
  • Building and maintaining strong relationships with prospective and existing clients.
    Researching and pursuing new business opportunities.
    Identifying clients' needs and requirements and proposing suitable solutions.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Relationship Manager/ Branch Manager

United Bank Limited
04.2013 - 12.2017
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Liability Sales Officer Deputed UBL

Professional Employees Services
06.2011 - 04.2013
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Researched target market and identified customers' unique needs to suggest suitable products.

Personal Banking Officer Deputed Faysal Bank Ltd

Professional Employer Services
12.2006 - 06.2011
  • Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
  • Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
  • Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
  • Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.

Senior Exams Supervisor

The British Council
01.2000 - 01.2006

Education

Bachelor - Commerce

Punjab College of Commerce
Lahore
01-2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

    1 Received Certificate of Exemplary Performance in 2022 as Manage Tele Sales in Habib Bank Limited.

    2 Received Certificate of Exemplary Performance in 2023 as Manage Tele Sales in Habib Bank Limited.

    3 Received Certificate of Participation in perfect Pitch Challenging competition by Bank of Punjab.

    4 Received Certificate of Appreciation for outstanding contribution towards invest wisely III campaign arranged by United Bank Limited.

Reading

Islamic and Social Books

Cricket

A captain of college Cricket team throughout academic years and received University color for it.

Languages

Urdu
Native language
Urdu
Proficient
C2
English
Upper intermediate
B2

Certification

1 The Institute of Banker of Pakistan (SBP Guidelines: Customer Services and Complaint Handling.

2 PRMs-Selling Skills and Communication course held at Learning and Development Centre held by Bank of Punjab.

3 Role based Training for RMs of Priority Segment Branches held at Learning & Development Centre held by Bank of Punjab.

4 SBP guidelines: Customer Services and Complaint handling in IBP arranged by the Bank of Punjab.

5 Account opening & its operations held at Learning & development centre by the bank of Punjab.

6 License to Serve Training course held at Learning Minds Group arranged by United bank Limited.

7 Relationship Manager Excellence Program at UBL Learning & Development Centre Lahore.

8 Successfully Completed training session on Customer Retention arranged by Faysal Bank.

9 Successfully completed training session on Selling Competitively arranged by Faysal Bank.

10 Successfully completed training session on The Heart & Art of Selling arranged by Faysal Bank.

Timeline

Manager Digital Sales and Tele Marketing

Habib Bank Limited
06.2022 - Current

Relationship Manager/Branch Manager

The Bank Of Punjab
12.2017 - 06.2022

Relationship Manager/ Branch Manager

United Bank Limited
04.2013 - 12.2017

Liability Sales Officer Deputed UBL

Professional Employees Services
06.2011 - 04.2013

Personal Banking Officer Deputed Faysal Bank Ltd

Professional Employer Services
12.2006 - 06.2011

Senior Exams Supervisor

The British Council
01.2000 - 01.2006

Bachelor - Commerce

Punjab College of Commerce
Nadeem Razzaq