Nadab Griffin
Logistics Officer
Lahore,PB
Summary
Experienced with coordinating supply chain logistics to ensure timely delivery and cost efficiency. Utilizes strategic planning and analytical skills to optimize transportation routes and improve operational workflows. Track record of enhancing inventory management and maintaining high standards of accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Officer
Transsion Tecno Electronics
09.2024 - Current
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
Customer Service Representative
E-Dental Mart
05.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased sales revenue by developing and maintaining strong client relationships.
Senior Logistics Executive
Cheetay Logistics Pvt(Ltd)
01.2022 - 01.2023
- Responsible for looking at detailed individual fleet performance.
- Develop and implement cost-saving initiatives.
- Monitor and analyze logistics data to identify areas of improvement.
- Customer coordination for their orders.
- Resolve any customer service or delivery issues.
- Ensure compliance with relevant regulations and laws.
- Ensure safety and security of personnel and goods.
- Liaison with finance team regarding rider wallet adjustments.
Customer Experience Executive
Cheetay Logistics Pvt(Ltd)
01.2020 - 01.2022
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior management
- Provide product and service information to customers
- Process orders, returns, and exchanges.
- Participate in team meetings and contribute to process improvement initiatives
Customer Support Executive
IBEX Global
01.2017 - 01.2019
- Listen customers complain via phone and resolve issue according to available rights.
- Try best to provide FCR (first call resolution) for a better experience.
- Take decision for further process.
- Take decision for further process.
Education
Bachelors in Arts (B.A) - Journalism, English Literature and Punjabi Literature
University of the Punjab
01.2015
Intermediate (I.Com) - undefined
Leadership College Lahore
01.2011
Matriculation - undefined
Sabzazar High School Lahore
01.2007
Skills
- Ms Office
- Shipping coordination
- Warehouse management
- Reverse logistics
- Logistics analysis
- Logistics management
Certification
14-5-2013 - 20-8-2013 SEARCH ENGINE OPTIMIZATION (SEO) Corvit College, Lahore
LANGUAGES
Urdu
English
Punjabi
Hobbies and Interests
Music, Internet Surfing, Playing Videos Games
STRENGTH
- Personal
- Self-Confident
- Pick the right medium
- Clarity and concision
- Respect
- Empathy
COMPETENCE
- Analysis / Problem solving
- Commitment to excellence
- Results-driven
- Leadership
- Flexibility
Timeline
Logistics Officer
Transsion Tecno Electronics
09.2024 - Current
Customer Service Representative
E-Dental Mart
05.2024 - 09.2024
Senior Logistics Executive
Cheetay Logistics Pvt(Ltd)
01.2022 - 01.2023
Customer Experience Executive
Cheetay Logistics Pvt(Ltd)
01.2020 - 01.2022
Customer Support Executive
IBEX Global
01.2017 - 01.2019
Intermediate (I.Com) - undefined
Leadership College Lahore
Matriculation - undefined
Sabzazar High School Lahore
Bachelors in Arts (B.A) - Journalism, English Literature and Punjabi Literature
University of the Punjab
Similar Profiles
Ashhad Shahid KhanAshhad Shahid Khan
HR & Admin Officer at Transsion Tecno Electronics (Pvt.) LtdHR & Admin Officer at Transsion Tecno Electronics (Pvt.) Ltd
Muhammad Hassan ShabhiMuhammad Hassan Shabhi
Deputy Manager Engineering at Transsion Tecno ElectronicsDeputy Manager Engineering at Transsion Tecno Electronics
MIRZA MUHAMMAD USMAN BAIGMIRZA MUHAMMAD USMAN BAIG
Deputy Manager - Planning & Material Control at Transsion Tecno Electronics (PVT.) LTD. KarachiDeputy Manager - Planning & Material Control at Transsion Tecno Electronics (PVT.) LTD. Karachi
SOHAIL SAFDARSOHAIL SAFDAR
COO-CHIEF OPERATING OFFICER at CATKIN ENGINEERING SALES AND SERVICES (PVT) LTDCOO-CHIEF OPERATING OFFICER at CATKIN ENGINEERING SALES AND SERVICES (PVT) LTD
Shawal ShaukatShawal Shaukat
Senior Interior Designer at Wing Chair Luxury GroupSenior Interior Designer at Wing Chair Luxury Group