Nabeel Javed
Consultant ServiceNow
Islamabad
Summary
- 5+ years of experience as Service-Now Lead Developer & Administrator.
- More than 15 Service-Now instances configured from scratch and more than 10 enterprise Service-Now implementations.
- Service-Now Certified System Administrator (CSA). Service-Now Certified Implementation Specialist ITSM (CIS-ITSM).
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Service-Now Analyst with experience on implementing end-to-end Service Catalog, Service Portal, Incident Management, Configuration & Asset Management, Change Management, Knowledge Management and Release Management.
- Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third-party integration for Service Now platform.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Experience in the Release Management Process to support DEV/UAT/PROD environment
- Prepare code migration schedule and Run book (steps for migration) for the Enterprise release management.
- Excellent hands on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Experience developing Service-Now applications from business requirements and technical design documents. Ensure 24x7 monitoring of enterprise server platforms, application interfaces, network infrastructure, and facility environmental.
- More than 7 enterprise Service-Now implementation. Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies. Experience in Implementing Single Sign On (SSO) using SAML 2.0 with Windows Active Directory and LDAP.
- Determining Business services and discovering the infrastructure on which Business Service runs.
- Experience in Inbound Email Integration and created Outbound Email Notifications using Email Templates. Experience in Client Script/Calling server side code using Glide Ajax in Client Script. Customized Scripting on Service Catalog/Email Template/Workflow script.
- Implement ITSM functionalities including Employee Onboarding, Self-Service Online, Service Catalog, Incidents, Problems, Facilities, SDLC and Knowledge Management functions for Discovery Communications' operations worldwide.
- CMDB & Discovery administration, HP orchestration.
- Worked on DISCOVERY and set up MID Servers and check for the connectivity.
- Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
- Involved in developing DISCOVERY to load configuration information to CMDB.
- Experience on DISCOVERY and setting up MID servers and populating CMDB.
- Responsible for configuring and setting up Service-now (ITSM) Information Technology Service Management application, including the maintenance and support in the implementation of all modules.
- Excellent Interpersonal skills, Communication skills, Documentation Skills, Problem solving ability, Analytical and Programming skills in a Quality conscious and Multi-tasked environment.
- Goal oriented professional with excellent customer service skills and technical background and the ability to quickly grasp new skill sets.
- Sell the market leading software as a service platform which provides service management for every department within the enterprise including IT, human resources, facilities, field service and more.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Sr. Service-Now Consultant Technical
Systems Limited Inc
Lahore
08.2021 - 10.2022
- Worked as Business process consultant cum technical lead for Service-Now practice
- Create requirement definitions and technical specifications documentation.
- Proven ability to develop and implement creative solutions to complex problems.
- Configure Service Portal for Customer Service management process
- Creation of Custom Catalog for IT, HR and Facility request management
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Performs integrations and process automation using Service-Now Orchestration.
- Gathered specifications from IT department and delivered product/release that met the needs presented.
- Worked on Web Services like SOAP and REST.
- Load, manipulate and maintain data between Service-now and other systems.
- Cultivated interpersonal skills by building positive relationships with others.
- Created Homepages, dashboards, report (database views)
- AD Orchestration and SCCM orchestration fine tuning
- Experience installing, configuration and administration of CMDB
- Experience in manipulating, loading and maintaining data between Service-Now and other systems.
- Expertise in End to End implementation of CMDB module using Discovery tool in Service-Now.
- Expertise in ITSM, ITOM, CMDB and discovery, configuration management, cloud infrastructure and automation.
- Involved in Service-Now Discovery and CMDB maintenance.
- Working in conjunction with CMDB Data owners to ensure that CMDB Data content truly reflects IT and Change estate including all interdependencies between individual components.
- Compare/Analyze Source CI's records vs CMDB CI Records and provide discrepancies
- Proved successful working within tight deadlines and a fast-paced environment.
ServiceNow Consultant Cum Technical Lead
Ripton Solutions Inc
Remote
10.2018 - 07.2021
- Lead for Service-Now practice
- Gained strong leadership skills by managing projects from start to finish.
- Create requirement definitions and technical specifications documentation
- Configure Service Portal for Customer Service management process
- Creation of Custom Catalog for IT, HR and Facility request management
- Developed and maintained courteous and effective working relationships.
- Performs integrations and process automation using Service-Now Orchestration
- Gathers specifications from the IT department and delivers a product/release that meets the needs presented
- Worked on Web Services like SOAP and REST
- Load, manipulate and maintain data between Service-now and other systems
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Created Homepages, dashboards, report (database views)
- AD Orchestration and SCCM orchestration fine tuning
- Experience installing, configuration and administration of CMDB
- Experience in manipulating, loading and maintaining data between Service-Now and other systems
- Self-motivated, with a strong sense of personal responsibility.
- Expertise in End to End implementation of CMDB module using Discovery tool in Service-Now
- Expertise in ITSM, ITOM, CMDB and discovery, configuration management, cloud infrastructure and automation
- Involved in the Service-Now Discovery and CMDB maintenance
- Working in conjunction with CMDB Data owners to ensure that the CMDB Data content truly reflects the IT and Change estate including all interdependencies between the individual components
- Compare/Analyze Source CI's records vs CMDB CI Records and provide discrepancies
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Support the development and configuration of a variety of areas including Service Catalog, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting
- CMDB: Created classes, uploaded CI data from excel sheet, relationship, BSM Maps, BSM map actions, Algorithm to maintain relationship between Service offering and CI etc
- Collaborate with team members to define, analyze, and understand technical requirements
- Develop / Configure workflows, forms, and underlying logic using SCRUM / Agile methodologies
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Unit and regression test implemented solutions as required
- Create technical architecture and user guide documentation
- Conduct in-person and virtual training sessions for stakeholders as appropriate
- Analyze, troubleshoot, and remedy identified system issues
- Oversee the activities of support partner resources on an as needed basis
- Working in conjunction with CMDB Data owners to ensure that the CMDB Data content truly the IT and Change estate including all interdependencies between the individual components
- Compare/Analyze Source CI's records vs CMDB CI Records and provide discrepancies
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked on DISCOVERY and set up MID Servers and check for the connectivity
- Developed Probes and Sensors in Discovery
- Involved in developing DISCOVERY to load configuration information to CMDB
ServiceNow Developer
Ripton Solutions Inc
Remote
04.2018 - 09.2018
- Integrations: JDBC, REST/SOAP based, MID Server based with 3rd-party tools customized complex workflows for change management and orchestration
- Used scripting to automate routine tasks being done in Service-Now
- Creation of CMS portal for self-service portal
- Configuration/Customization of the Service-Now system, including creating workflows
- Build service requests from customer requirements including requests, requested items and catalog tasks using workflows to manage data flows from the customer to the support teams providing the service
- Work with IT managers to generate views and reports as needed
- Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service-Now roadmap
- Thorough understanding of ITIL/ITSM processes
- Performs system and integration testing with sample and live data
- Monitor health, usage and overall compliance of the application.
ServiceNow Developer
PROBUILD via Ripton Solutions Inc
Remote
09.2017 - 03.2018
- Responsible for developing and managing application code, user interface, and third-party integration components in all stages of the CMDB development projects (i.e
- Definition, development, deployment)
- Manage development of solutions to migrate and integrate disparate data to an enterprise CMDB solution
- Work with the Data Architect and the DBA in ensuring that enterprise architecture standards and policies are met
- Participate in design, code, test reviews cycles
- Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters
- Build web content on Service-Now Platform
- Provide detailed architecture analysis and design, and direction on the development activities
- Perform Service-Now implementation tasks including configuration, integration, custom programming
- Develop and document best practice approaches and reusable assets
- Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
- Use SCRUM/Agile development methodology.
WEB DEVELOPER
A STARTUP NORTH VENTURES
ISLAMABAD
03.2017 - 08.2017
- Design and participate in the design of software and solutions related to area of responsibility
- Work directly with internal and external users to evaluate and document requirements
- Develop software based on approved design
- Write new programs and create modifications to existing applications as necessary based on project requirements
- Follow established standards for the design, coding, and testing of software
- Perform testing as required
- Follow appropriate implementation procedures
- Support applications and resolve problems.
Education
Bachelor of Science - Software Engineering
Comsats University (CUI)
Islamabad 09.2013 - 05.2017
HSSC - Computer Science, Math, Physics
Zamindara College
Gujrat 08.2010 - 07.2012
Matriculation - Computer Science
The Cambridge High School
01.1998 - 05.2010
Skills
ITSM (INC, PRB, CHG, REQ, Catalog)
undefinedAccomplishments
- Programming Languages
- Core Java, Angular JS, Java Script, HTML, CSS3, NodeJS, Android Dev, MEAN Stack, Power Shell
- Application Tools
- Service-Now (ITSM Tool)
- Databases
- Microsoft SQL Server 2010, Mongo DB
Certification
Service-Now Certified System Admin
Timeline
Sr. Service-Now Consultant Technical
Systems Limited Inc
08.2021 - 10.2022
ServiceNow Consultant Cum Technical Lead
Ripton Solutions Inc
10.2018 - 07.2021
ServiceNow Developer
Ripton Solutions Inc
04.2018 - 09.2018
ServiceNow Developer
PROBUILD via Ripton Solutions Inc
09.2017 - 03.2018
WEB DEVELOPER
A STARTUP NORTH VENTURES
03.2017 - 08.2017
Bachelor of Science - Software Engineering
Comsats University (CUI)
09.2013 - 05.2017
HSSC - Computer Science, Math, Physics
Zamindara College
08.2010 - 07.2012
Matriculation - Computer Science
The Cambridge High School
01.1998 - 05.2010
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