M. Nabeel Irfan

Working as PMO, leading and managing Microsoft Dynamics 365 and custom development projects

Key Responsibilities:

• Successfully delivered complex software solutions on time and within budget, aligning goals with business objectives
• Led project planning, resource allocation, and maintained timelines
• Motivated cross-functional teams, assigning tasks and ensuring resource availability for project success
• Proactively managed risks and led change management to align projects with strategic goals
• Effectively communicated project status, risks, and issues to stakeholders, facilitating transparent decision-making
• Drove continuous improvement and ensured governance compliance for optimal project success.

Worked as PMO Business Analytics in the FinTech domain to deliver high-quality business analytics products, helping gather business insights to make favorable decisions.

Key Responsibilities:

• Developed and managed project plans, including resource allocation, timelines, and budgeting, using Agile methodologies such as Scrum or Kanban as well as Release Planning and Management
• Facilitated Scrum ceremonies and removed impediments to help the team deliver value iteratively and efficiently
• Coordinated with cross-functional teams, including product operations, solutions, and client engagement teams to ensure project objectives and deadlines were met
• Monitored and reported on project progress, including tracking key performance indicators and providing regular updates to stakeholders
• Managed project and release documentation, including maintaining project dashboards, schedules, and status reports, and ensuring version control and proper document storage
• Identified and managed project risks and issues, and developed contingency plans as needed using Agile techniques

• Supported the Project Manager in developing and managing project plans, including timelines, resource allocation, and budgeting
• Coordinated with cross-functional teams including data analysts, data engineers, and stakeholders to ensure project objectives were met and deadlines were met
• Monitored and reported on project progress and provided regular updates to the Project Manager
• Collaborated with team members to identify and address project risks and issues, and escalated issues to the Project Manager as needed.

• Coordinated technical project activities with project managers and cross-functional teams, ensuring projects were completed on time, within scope, and on budget
• Facilitated communication and collaboration among project team members and stakeholders, and identified opportunities to improve data quality, reliability, and accuracy through cross-functional collaboration
• Collected and analyzed large datasets using SQL, Python, and Power BI tools to develop data models, algorithms, and statistical analysis techniques to drive business decisions
• Communicated data insights and findings to stakeholders through clear and concise visualizations and reports, while maintaining accurate documentation of project plans, status reports, and technical support issues and solutions
• Responded to technical support requests from customers and end-users, providing prompt and effective solutions to technical issues and inquiries while escalating complex issues to senior technical support staff or development teams as needed

• Collected and analyzed large datasets using various tools
• Developed and implemented data models, algorithms, and statistical analysis techniques to identify patterns and insights that can be used to drive business decisions.
• Developed and maintained dashboards and reports that provide stakeholders with timely and accurate information to support data-driven decision-making
• Communicated data insights and findings to stakeholders through clear and concise visualizations and reports
• Collaborated with cross-functional teams to identify opportunities to improve data quality, reliability, and accuracy
• Stayed up-to-date with the latest data analytics tools and techniques, and recommended new technologies and methodologies to improve data analysis processes

• Provided excellent customer service to clients by responding to inquiries, addressing customer concerns, and providing technical support through various communication channels such as phone, email, chat, and social media
• Maintained accurate records and documentation of customer interactions, transactions, and account information in compliance with regulatory requirements and internal policies
• Monitored and reconciled transactions, identified discrepancies and resolved issues with relevant stakeholders
• Collaborated with other support staff and internal departments to streamline processes and improve the overall efficiency of the branchless banking operations
• Conducted training and education sessions for clients and partners to enhance their understanding and usage of the branchless banking platform