Muhammad Waleed Hayat
Islamabad,Pakistan
Summary
Dynamic and enthusiastic professional with extensive experience in e-commerce and a strong focus on communication and management. Proven track record in client engagement demonstrates the ability to navigate challenging situations while fostering positive relationships. Highly adaptable and agile, thriving in fast-paced environments while effectively managing multiple priorities. Committed to continuous improvement and skill enhancement, consistently seeking opportunities to deliver exceptional value to organizations and make a meaningful impact on clients' lives. Versatile operations support includes efficient task management, event planning, purchasing oversight, vendor management and detailed reporting.
Overview
6
6
years of professional experience
Work History
Operations Assistant
IntraGuard Limited
08.2023 - Current
- Oversee and coordinate daily operational activities across departments, ensuring efficient workflow and service delivery in alignment with company standards.
- Act as the key point of contact for clients, subcontractors, and internal teams — handling 40–50 calls and 50–100 email interactions daily to manage service requests, address inquiries, and resolve operational issues.
- Handle alarm response operations by coordinating between clients and Mobile Patrol Officers (MPOs), ensuring timely and effective response to security incidents.
- Lead dispute resolution efforts with clients through clear, professional communication, achieving swift and amicable outcomes.
- Maintain accurate records and reports, supporting administrative functions such as document preparation and data entry to uphold operational compliance.
- Developed strong communication and conflict-resolution skills through exposure to diverse, high-pressure scenarios in a client-facing environment.
- Contributed to process improvements by identifying workflow bottlenecks and proposing actionable solutions to enhance operational efficiency.
Product Manager
Extreme Commerce
04.2021 - 07.2023
- Led the successful launch of a high-performing product in the UK Amazon marketplace, driving strong sales and customer satisfaction within the first quarter.
- Orchestrated the expansion of the product into the US market, adapting operational workflows, listings, and logistics to meet regional compliance and customer expectations.
- Managed end-to-end e-commerce operations across multiple brands — including product sourcing, inventory management, order fulfillment, and performance tracking.
- Conducted in-depth market and competitor research to guide product development, pricing strategy, and positioning.
- Collaborated cross-functionally with design, marketing, and supply chain teams to ensure on-time product rollouts and smooth operational execution.
- Built and optimized Amazon storefronts (UK & US), enhancing customer experience and boosting visibility through SEO and content improvements.
- Negotiated with suppliers and third-party logistics (3PL) partners to streamline procurement, reduce shipping costs, and improve delivery timelines.
- Planned and hosted the company’s annual corporate event, demonstrating leadership, coordination, and stakeholder management.
Freelancing in Influencer Marketing
Self-Employed
01.2020 - 02.2021
- Secured short-term marketing projects through freelancing platforms, supporting influencer outreach and campaign coordination for a small number of brands.
- Identified and negotiated with relevant influencers to promote client products, ensuring alignment with brand goals and audience targeting.
- Managed end-to-end communication between clients and influencers to ensure timely and smooth campaign delivery.
- Tracked campaign performance and made data-informed recommendations to optimize engagement and reach.
- Gained valuable experience in remote project coordination, digital communication, and client service through hands-on freelancing work.
Education
BBA - Business Administration And Management
Allama Iqbal Open University
Islamabad, IS05.2026
Skills
- Inventory purchasing
- Reporting and documentation
- Recordkeeping
- Employee scheduling
- Project planning
- Positive attitude
- Administrative support
- Vendor engagement
- Supply management
- Operational reporting
- Project coordination
Languages
English
Urdu
Timeline
Operations Assistant
IntraGuard Limited
08.2023 - Current
Product Manager
Extreme Commerce
04.2021 - 07.2023
Freelancing in Influencer Marketing
Self-Employed
01.2020 - 02.2021
BBA - Business Administration And Management
Allama Iqbal Open University
Personal Information
Title: Operations Assistance | Communication & Sales | Virtual Admin Assistance
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