Summary
Work History
Education
Skills
Software
Languages
Language Core Competencies
Personal Information
Timeline
Generic
MUZAMMIL HASSAN

MUZAMMIL HASSAN

Sheikhupura

Summary

Highly motivated and dedicated Customer Support Professional with three years of experience resolving customer issues, enhancing product satisfaction, and maintaining high service standards in fast-paced retail and e-commerce environments. Proven ability to handle complex queries, process orders/returns efficiently, and communicate clearly across multiple channels (phone, email, chat). Seeking to leverage strong problem-solving skills to excel as a Customer Support Agent.

Work History

CSR

Zzz Right
2022 - 2023
  • Managed a high volume of customer inquiries regarding order tracking, product specifications, inventory, and exchange/return policies for an e-commerce apparel brand.
  • Consistently maintained an average customer satisfaction (CSAT) score of 90%+ by providing timely and effective solutions.
  • Processed and verified a significant number of transactions, returns, and refunds, ensuring accuracy and compliance with company policies.
  • Collaborated with the logistics team to expedite complex shipping issues and provide real-time updates to customers.
  • Provided first-tier technical and troubleshooting support for a specialized electronic health product (snoring machine).
  • Educated customers on product setup, maintenance, and basic operational issues, reducing technical support escalations by 15%.
  • Logged and tracked all customer interactions in a CRM system to contribute to product improvement and FAQ documentation.

CSR

NADSUNDER
2023 - 2025
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

B.com - Accounting And Finance

Punjab University
Lahore, Punjab, Pakistan
01-2018

F.sc - Pre Engg

Superior College
01-2016

Matriculation -

Punjab Public School
01-2014

Skills

  • Order Processing Software
  • Live Chat & Email Management
  • Microsoft Office Suite
  • Basic Technical Troubleshooting
  • Customer Relationship Management
  • Conflict Resolution
  • Problem-Solving & De-escalation
  • E-commerce Support

Software

Gorgias

Shopify

Klaviyo

Brandwise

Loop Returns

IDF-BlueBox

Languages

English
Full Professional
Urdu
Native or Bilingual

Language Core Competencies

  • Customer Relationship Management
  • Conflict Resolution
  • Problem-Solving & De-escalation
  • E-commerce Support

Personal Information

Title: Customer Support Representative

Timeline

CSR

Zzz Right
2022 - 2023

CSR

NADSUNDER
2023 - 2025

B.com - Accounting And Finance

Punjab University

F.sc - Pre Engg

Superior College

Matriculation -

Punjab Public School

Similar Profiles

CREATE PROFILE
MUZAMMIL HASSAN