Micro soft Office
Muzammil Baig
HR Manager
Lahore,PB
Summary
Proven HR Manager with a track record of enhancing employee relations and improving HR processes at Labour Management Services Private Limited. Skilled in HRIS systems and adept in conflict resolution, significantly streamlined HR operations. Expert in MS Office, ensuring efficient management and employee satisfaction.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
HR Manager
Labour Management Services Private Limited
Lahore Pakistan, Punjab
06.2018 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with use of HRIS systems.
- Devised hiring and recruitment policies for [4000]-employee company
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
HR Assistant
Labour Management Services Private Limited
03.2016 - 05.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Customer Service Officer
Telenor Franchise
03.2012 - 02.2016
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Bachelor of Science - Computer Science
Virtual University
Lahore, Punjab, Pakistan 04.2014 - 08.2016
Skills
Employee Relations
HR policies and procedures
Performance Management
Onboarding and Orientation
MS Office expert
Python Language
Software
MS Excel
Social Media Marketing
Languages
Urdu
Native language
English
Advanced
C1
Timeline
HR Manager
Labour Management Services Private Limited
06.2018 - Current
HR Assistant
Labour Management Services Private Limited
03.2016 - 05.2018
Bachelor of Science - Computer Science
Virtual University
04.2014 - 08.2016
Customer Service Officer
Telenor Franchise
03.2012 - 02.2016
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