M.Uzair Siddiqui

Processing Transactions: Facilitate the processing of remittance transactions, including verifying customer information, confirming sender and receiver details, and ensuring compliance with regulatory requirements.

Resolving Issues: Investigate and resolve customer complaints, disputes, and transaction errors promptly and efficiently, maintaining a high level of customer satisfaction.

Compliance and Security: Adhere to regulatory guidelines and company policies to ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations, as well as maintaining the security and integrity of customer data.

Documentation: Maintain accurate records of customer interactions, transactions, and inquiries using Omnex.

Continuous Improvement: Provide feedback to management regarding customer trends, issues, and suggestions for improving service quality and efficiency.

Product Listing and Optimization: Create, manage, and optimize product listings on Amazon, including writing compelling product descriptions, optimizing keywords, and enhancing product images to improve visibility and sales.

Inventory Management: Monitor inventory levels, update stock quantities, and coordinate with suppliers or manufacturers to ensure timely restocking of products to avoid stockouts and optimize sales potential.

Order Processing: Process orders promptly, including order confirmation, tracking shipment status, handling customer inquiries about orders, and resolving any issues related to delivery or fulfillment.

Customer Service: Provide excellent customer support by promptly responding to customer inquiries, addressing concerns, handling returns and refunds, and ensuring a positive buying experience for customers.

Price Monitoring and Competitor Analysis: Monitor competitor prices and trends, analyze market data, and adjust pricing strategies accordingly to remain competitive and maximize profitability.

Keyword Research and SEO: Conduct keyword research to identify relevant search terms and optimize product listings for improved search visibility and ranking on Amazon's search results pages.

Promotions and Marketing: Coordinate promotional campaigns, discounts, and deals to drive sales and increase product visibility, leveraging Amazon's advertising tools and marketing features effectively.

Performance Monitoring and Reporting: Track key performance metrics such as sales, conversion rates, inventory turnover, and customer feedback, and generate reports to evaluate performance and identify areas for improvement.

Compliance and Policy Adherence: Stay informed about Amazon's policies, guidelines, and best practices for sellers, ensuring compliance with terms of service, product listing policies, and other relevant regulations.

Administrative Tasks: Assist with administrative tasks such as data entry, order processing, inventory reconciliation, and other operational activities to streamline business operations and maintain efficiency.

Process Optimization: Analyze existing manufacturing processes, identify inefficiencies, and develop and implement improvements to enhance productivity, quality, and cost-effectiveness.

New Process Development: Collaborate with cross-functional teams including design engineers, R&D specialists, and production managers to develop and implement new manufacturing processes for the production of mobile devices.

Quality Control: Establish quality control procedures, conduct regular inspections, and implement corrective actions to ensure that mobile devices meet quality standards and specifications throughout the manufacturing process.

Equipment Selection and Maintenance: Evaluate equipment options, select appropriate machinery and tools, and oversee maintenance and calibration activities to ensure optimal performance and reliability of manufacturing equipment.

Process Documentation: Develop and maintain detailed documentation including standard operating procedures (SOPs), work instructions, and process flow diagrams to guide production operations and ensure consistency and compliance with industry standards.

Continuous Improvement: Lead continuous improvement initiatives such as Lean manufacturing, Six Sigma, and Kaizen to streamline workflows, reduce waste, and improve overall efficiency and effectiveness of manufacturing operations.

Data Analysis and Reporting: Collect and analyze data related to process parameters, yield rates, cycle times, and other key performance indicators (KPIs), and prepare reports to track performance trends and identify areas for improvement.

Safety and Compliance: Ensure compliance with safety regulations, environmental standards, and industry best practices to maintain a safe and healthy work environment for employees and minimize environmental impact.

Training and Development: Provide training and technical support to production staff, operators, and technicians to ensure competency in operating equipment, following procedures, and troubleshooting issues effectively.

Customer Support: Respond to customer inquiries, complaints, and feedback via various communication channels including email, chat, and social media platforms. Provide timely and accurate assistance to ensure customer satisfaction and retention.

Vendor Assistance: Assist vendors with onboarding processes, account management, product listings, pricing, inventory management, and order processing. Provide guidance on optimizing product listings and enhancing visibility on the Daraz platform.

Order Management: Monitor and manage orders, track shipment status, coordinate with logistics partners, and resolve any issues related to order fulfillment, delivery, or returns. Ensure timely and efficient order processing to meet customer expectations.

Product Management: Coordinate with vendors to ensure accurate product descriptions, images, and pricing. Monitor product performance, analyze sales trends, and provide recommendations for product optimization and inventory replenishment.

Promotions and Campaigns: Assist in the planning and execution of promotional campaigns, discounts, and marketing initiatives to drive traffic, increase sales, and enhance brand visibility on the Daraz platform. Monitor campaign performance and provide feedback for optimization.

Data Analysis and Reporting: Collect and analyze data related to customer behavior, sales performance, and market trends. Generate reports and insights to inform decision-making and identify opportunities for improvement in customer service and sales strategies.

Compliance and Policy Adherence: Ensure compliance with Daraz's policies, guidelines, and standards for both customers and vendors. Stay informed about changes in policies and regulations affecting e-commerce operations and communicate updates as necessary.

System Design: Design PLC-based control systems based on project requirements, including hardware selection, network architecture, and software programming using Siemens PLC platforms such as S7-1200, S7-1500, or TIA Portal.

Programming: Develop and implement PLC programs using ladder logic, function block diagrams (FBD), structured text (ST), or other programming languages supported by Siemens PLCs to automate industrial processes, machinery, and equipment.

HMI/SCADA Integration: Integrate PLC systems with Human-Machine Interface (HMI) and Supervisory Control and Data Acquisition (SCADA) systems to provide operators with real-time data visualization, monitoring, and control capabilities.

Networking and Communication: Configure communication protocols such as Profibus, Profinet, Ethernet/IP, or Modbus for seamless integration of PLCs with other automation devices, sensors, actuators, and control systems.

Testing and Commissioning: Conduct system testing, verification, and validation to ensure proper functionality, performance, and safety of PLC-based control systems before deployment in industrial environments. Assist with system commissioning and startup activities as needed.

Troubleshooting and Debugging: Identify and resolve hardware and software issues, diagnose system faults, and troubleshoot PLC programs using diagnostic tools, software debuggers, and oscilloscopes to minimize downtime and optimize system reliability.

Technical Documentation: Prepare technical documentation including system architecture diagrams, wiring schematics, panel layouts, bill of materials (BOM), user manuals, and standard operating procedures (SOPs) to facilitate system maintenance, upgrades, and modifications.

Training and Support: Provide training and technical support to end-users, maintenance technicians, and other stakeholders on PLC programming, operation, and maintenance best practices to ensure effective utilization of PLC-based control systems.

Continuous Improvement: Stay updated on emerging technologies, trends, and best practices in industrial automation, PLC programming, and control system design. Identify opportunities for process optimization, efficiency improvements, and cost savings in PLC-based automation solutions.

Customer Assistance: Provide prompt, courteous, and efficient assistance to customers regarding their banking inquiries, transactions, and account-related issues through various communication channels such as in-person interactions, phone calls, emails, and live chat.

Account Management: Assist customers with opening new accounts, updating account information, processing account closures, and providing information about banking products and services including savings accounts, checking accounts, loans, credit cards, and investment options.

Problem Resolution: Address customer complaints, disputes, and concerns in a timely and effective manner, investigate the root causes of issues, and work towards satisfactory resolutions while adhering to bank policies, regulations, and compliance standards.

Problem Resolution: Address customer complaints, disputes, and concerns in a timely and effective manner, investigate the root causes of issues, and work towards satisfactory resolutions while adhering to bank policies, regulations, and compliance standards.

Fraud Prevention: Recognize and report suspicious activities, potential fraud attempts, and security breaches, and follow established protocols for fraud prevention, risk management, and customer authentication to safeguard the bank's assets and protect customer accounts.

Customer Education: Educate customers about online banking services, mobile banking apps, ATM functionalities, security best practices, and self-service options to empower them to manage their finances conveniently and securely.