A highly motivated individual with complete dedication and commitment to work and open to change. Seeking challenging environment that encourages continuous learning and creativity providing exposure to new ideas and stimulate personal and professional growth.
Hi, I’m
MUTIBA RAZZAQ
Team Lead Medical Assistant
Lahore,PB
Summary
Overview
5
years of professional experience
9
years of post-secondary education
11
Certifications
Work History
Integrity RCM
Team Leader Medical Assistant
11.2024 - Current
Job overview
- Company Overview: Supporting a U.S.-based mental health and integrative psychiatry clinic.
- As a Medical Assistant supporting a U.S.-based mental health and integrative psychiatry clinic, I manage a broad range of administrative and clinical coordination duties to ensure efficient patient care.
- My role involves handling prior authorizations, appointment scheduling, maintaining patient records, and coordinating with diagnostic facilities, all while ensuring strict HIPAA compliance.
- Additionally, I resolve scheduling conflicts and assist in lab and imaging orders to support both clinicians and patients.
- Submit and follow up on prior authorizations for psychiatric treatments such as Spravato, TMS, and IV Ketamine.
- Managing more than 200 calls, emails, and faxes from the patients and pharmacies
- Communicate with insurance providers to resolve denials, request additional documentation, and ensure timely approvals.
- Schedule patient appointments while coordinating clinician availability across time zones.
- Manage reschedules and cancellations to avoid overlaps or delays in treatment.
- Resolve scheduling conflicts and escalate urgent cases when needed.
- Maintain up-to-date and organized Electronic Health Records (EHR).
- Coordinate with external facilities and providers to retrieve past medical records, ensuring all procedures align with HIPAA regulations.
- Document all interactions and ensure the confidentiality of sensitive patient information.
- Place lab orders and schedule tests such as ECGs, MRIs, and other diagnostic procedures as requested by clinicians.
- Supporting a U.S.-based mental health and integrative psychiatry clinic.
Halo Informatics
Team Leader
04.2022 - 11.2024
Job overview
- Successfully forecasted future staffing needs for the company by analyzing trends in absenteeism, staff turnover and patient demand.
- Work closely with the team of care workers, schedulers, and care coordinators to ensure that patient health is a top priority.
- Increased company value by working on additional projects outside of my job description.
- Managed a team of 5 individuals, ensure smooth operations through a cooperative and positive team attitude.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Health ARQ
Content Writer
Job overview
- Worked as an SEO content writer for a medical website.
- Created unique and plagiarism free articles tailored according to the demands of the website.
- Research topic, inculcate SEO keywords and hashtags to engage target audience.
YPDC
Content Writer
Job overview
- Company Overview: Government based student society.
- Served as a content writer in Young Peace and Development Corps and promoted to the title of Team lead due to my hard work and dedication.
- Attended seminars, discussions, dialogues, and Conferences and make reports of the events to share these with the local minister.
- Give content ideas for social media posts.
- Write content for YPDC social media pages.
- Government based student society.
Medsparkle
Intern
06.2021 - 07.2021
Job overview
- Learn layout of retail pharmacy.
- Mastered all duties of a retail pharmacist, including but not limited to: handling customer inquiries, stocking shelves, and processing prescriptions.
- Learn how to maintain narcotic register.
- Learn about fridge items and temperature monitoring.
The University of Lahore Teaching Hospital
Intern
02.2021 - 03.2021
Job overview
- Dispense medications according to established policies, procedures, and protocols.
- Assists pharmacist as directed, including filling orders and patient counselling.
- Performs other duties as assigned by supervisor.
- Participates in formulary and inventory management processes.
Lifezest Pharmacy
Intern
09.2020 - 09.2020
Job overview
- Learn broader aspects of pharmacy management.
- Assists pharmacist as directed, including filling orders and patient counselling.
- Learn about prescription handling and disease management.
- Perform different assignments as directed by the supervisor.
Education
The University of LahoreLahore
Bachelor of Science from Pharmacy
01.2016 - 01.2021
University Overview
GPA: 3.3
Board of Intermediate & Secondary Education, LahoreLahore
Some College (No Degree) from Science (Pre-medical)
01.2014 - 01.2016
University Overview
Board of Intermediate & Secondary Education, Lahore
Matriculation from Science
01.2012 - 01.2014
University Overview
Skills
Certification
Certificate of appreciation for Excellence in Service as Medical Assistant Team Lead at Integrity RCM
Extra-Curricular Activities
Extra-Curricular Activities
NAB intra university Declamation & Essay writing contest (3rd Position) Content writer in 1st NATIONAL POLICY MAKING COMPETITION Content writer in YPDC PUNJAB CONVENTION Content writer in YPDC "PLAY FOR PEACE" INTER-UNIVERSITY BUILT FROM WASTEShort Courses
Short Courses
- DIGISKILLS Content Writing
- DISGISKILLS Freelancing
Timeline
Team Leader Medical Assistant
Integrity RCM
11.2024 - Current
Team Leader
Halo Informatics
04.2022 - 11.2024
Intern
Medsparkle
06.2021 - 07.2021
Intern
The University of Lahore Teaching Hospital
02.2021 - 03.2021
Intern
Lifezest Pharmacy
09.2020 - 09.2020
The University of Lahore
Bachelor of Science from Pharmacy
01.2016 - 01.2021
Board of Intermediate & Secondary Education, Lahore
Some College (No Degree) from Science (Pre-medical)
01.2014 - 01.2016
Board of Intermediate & Secondary Education, Lahore
Matriculation from Science
01.2012 - 01.2014
Content Writer
Health ARQ
Content Writer
YPDC
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