Microsoft Dynamic 365
Mustafa Rafiq
Restaurant Management
Karachi,Karachi
Summary
Dynamic Assistant Restaurant General Manager with over four years of progressive experience in the quick-service restaurant industry. Expertise in leading high-performing teams, optimizing daily operations, and implementing cost-control measures that enhance customer satisfaction. Proficient in staff development, inventory management, and creating systems designed to drive efficiency and revenue growth. Committed to achieving operational excellence while cultivating a positive and collaborative work environment.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Assistant Restaurant General Manager
KFC Pakistan
07.2023 - Current
- Oversee daily restaurant operations, ensuring smooth service and compliance with company standards.
- Manage a team of employees, providing training, coaching, and performance evaluation.
- Implement cost control measures and monitor KPIs to achieve sales and profitability targets.
- Maintain food safety, hygiene, and quality standards across all shifts.
Shift Manager
KFC Pakistan
12.2020 - 06.2023
- Supervised staff during shifts, ensuring service quality and operational efficiency.
- Handled stock management, vendor coordination, and waste reduction strategies.
- Increased customer satisfaction scores through process improvements and team coaching.
Team Member
KFC Pakistan
09.2019 - 12.2020
- Delivered excellent customer service and supported kitchen operations.
- Ensured compliance with food safety protocols and service standards.
Education
Bachelor of Commerce (B.Com) - undefined
Karachi University
Karachi07.2022
Intermediate in Commerce (I.Com) - undefined
Karachi Intermediate Board
Karachi07.2019
Skills
Restaurant & Kitchen Operations
Team Leadership & Staff Training
Inventory & Stock Control
Budgeting & Forecasting
Customer Service Excellence
Food Safety & Quality Standards
Problem-Solving & Decision Making
Bilingual: English & Urdu
Certification
Leading a Restaurant (LAR1) – MENA PAK, 2023
Additional Information
- Strong leadership, communication, and decision-making skills
- Ability to work under pressure and adapt quickly
- Valid driving license
- Available to start immediately
Software
ERP
POS
Timeline
Assistant Restaurant General Manager
KFC Pakistan
07.2023 - Current
Shift Manager
KFC Pakistan
12.2020 - 06.2023
Team Member
KFC Pakistan
09.2019 - 12.2020
Bachelor of Commerce (B.Com) - undefined
Karachi University
Intermediate in Commerce (I.Com) - undefined
Karachi Intermediate Board