T 24 Core Banking Software
Mushtaq Ahmad
Branch Operations Manager
House No 3 Street No 3 Shamsul Qamar Colony Pishtakhara Chowk Ring Road Peshawar,KP
Summary
Self-directed Branch Operations Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
4
4
Languages
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Branch Operations Manager
Bank Alfalah ltd
Peshawar, Pakistan
02.2021 - Current
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
Assistant Business Unit Head
Pak Qatar Family Takaful
Peshawar, Pakistan
08.2020 - 02.2021
- Increased sales by establishing goals, overseeing performance.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Managed 18 team members across 1 departments.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Branch Operations Manager
MCB Bank Ltd
Peshawar, Pakistan
10.2017 - 10.2019
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Identified and capitalized on community business opportunities with effective networking.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service.
- Maintained friendly and professional customer interactions.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
- Assessed employee performance and developed improvement plans.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Banking Services Manager
Allied Bank Ltd
Peshawar, Pakistan
10.2013 - 10.2017
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Identified and capitalized on community business opportunities with effective networking.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service.
- Maintained friendly and professional customer interactions.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
- Assessed employee performance and developed improvement plans.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Accounts Assistant
Shaheen Air International
Peshawar, Pakistan
03.2013 - 10.2013
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated regularly with customers regarding account questions and issues.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reviewed general ledger entries and assessed accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Evaluated employee expense reports and verified accuracy.
Education
MBA - Finance
CECOS University of IT And Emerging Sciences
Peshawar 11.2010 - 02.2013
B.Com - Accounting And Finance
University of Punjab
Lahore 07.2008 - 08.2010
D.Com - Short Hand And Accounting
KPK BTE Peshawar
Peshawar 07.2006 - 07.2008
SSC - Science
BISE Malakand
Chakdara 03.2004 - 06.2006
Skills
Cash handling expertise
Business development expertise
Key performance indicators
Proficient in MS Office
Cash Handling
Staff Management
Customer service awareness
Banking
Verbal/written communication
Accomplishments
- Supervised team of 18 staff members.
Software
CBS Symbol Core Banking Software
Microsoft Excel
MS Outlook
Interests
To Grow my Banking Career
Timeline
Branch Operations Manager
Bank Alfalah ltd
02.2021 - Current
Assistant Business Unit Head
Pak Qatar Family Takaful
08.2020 - 02.2021
Branch Operations Manager
MCB Bank Ltd
10.2017 - 10.2019
Banking Services Manager
Allied Bank Ltd
10.2013 - 10.2017
Accounts Assistant
Shaheen Air International
03.2013 - 10.2013
MBA - Finance
CECOS University of IT And Emerging Sciences
11.2010 - 02.2013
B.Com - Accounting And Finance
University of Punjab
07.2008 - 08.2010
D.Com - Short Hand And Accounting
KPK BTE Peshawar
07.2006 - 07.2008
SSC - Science
BISE Malakand
03.2004 - 06.2006