T 24 Core Banking Software
Mushtaq Ahmad
Branch Operations Manager
House No 3 Street No 3 Shamsul Qamar Colony Pishtakhara Chowk Ring Road Peshawar,KP
Summary
Self-directed Branch Operations Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
4
4
Languages
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Branch Operations Manager
Bank Alfalah ltd
Peshawar, Pakistan
02.2021 - Current
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
Assistant Business Unit Head
Pak Qatar Family Takaful
Peshawar, Pakistan
08.2020 - 02.2021
- Increased sales by establishing goals, overseeing performance.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Managed 18 team members across 1 departments.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Branch Operations Manager
MCB Bank Ltd
Peshawar, Pakistan
10.2017 - 10.2019
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Identified and capitalized on community business opportunities with effective networking.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service.
- Maintained friendly and professional customer interactions.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
- Assessed employee performance and developed improvement plans.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Banking Services Manager
Allied Bank Ltd
Peshawar, Pakistan
10.2013 - 10.2017
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Identified and capitalized on community business opportunities with effective networking.
- Completed daily Bank Secrecy Act reports.
- Set up and supervised cash shipments.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service.
- Maintained friendly and professional customer interactions.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Gathered and reviewed customer feedback to improve operations.
- Wrote reports detailing branch activities.
- Assessed employee performance and developed improvement plans.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Accounts Assistant
Shaheen Air International
Peshawar, Pakistan
03.2013 - 10.2013
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated regularly with customers regarding account questions and issues.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reviewed general ledger entries and assessed accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Evaluated employee expense reports and verified accuracy.
Education
MBA - Finance
CECOS University of IT And Emerging Sciences
Peshawar 11.2010 - 02.2013
B.Com - Accounting And Finance
University of Punjab
Lahore 07.2008 - 08.2010
D.Com - Short Hand And Accounting
KPK BTE Peshawar
Peshawar 07.2006 - 07.2008
SSC - Science
BISE Malakand
Chakdara 03.2004 - 06.2006
Skills
Cash handling expertise
Accomplishments
- Supervised team of 18 staff members.
Software
CBS Symbol Core Banking Software
Microsoft Excel
MS Outlook
Interests
To Grow my Banking Career
Timeline
Branch Operations Manager
Bank Alfalah ltd
02.2021 - Current
Assistant Business Unit Head
Pak Qatar Family Takaful
08.2020 - 02.2021
Branch Operations Manager
MCB Bank Ltd
10.2017 - 10.2019
Banking Services Manager
Allied Bank Ltd
10.2013 - 10.2017
Accounts Assistant
Shaheen Air International
03.2013 - 10.2013
MBA - Finance
CECOS University of IT And Emerging Sciences
11.2010 - 02.2013
B.Com - Accounting And Finance
University of Punjab
07.2008 - 08.2010
D.Com - Short Hand And Accounting
KPK BTE Peshawar
07.2006 - 07.2008
SSC - Science
BISE Malakand
03.2004 - 06.2006
Similar Profiles
Furqan NawazFurqan Nawaz
Head – Monitoring & Enforcement Unit at Bank Alfalah LtdHead – Monitoring & Enforcement Unit at Bank Alfalah Ltd
Muhammad ZeeshanMuhammad Zeeshan
Assistant Manager at Bank Alfalah LtdAssistant Manager at Bank Alfalah Ltd
Amir MahmoodAmir Mahmood
Team Leader at Bank Alfalah LtdTeam Leader at Bank Alfalah Ltd